Salesforce Known Issues
Trailblazer Community

Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open


In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 133 ·Updated 4 days ago

Currency formulas in Flows are not showing the correct currency symbol for multi currency orgs.


When using multiple currencies flows don't show the correct currency symbol. The dollar sign is always shown.

In Review ·Reported By 31 ·Updated 2 days ago

Search for a brand or product name containing Stop Words, leads to no search results

Commerce Cloud Platform

Stop words automatically removed from Customer search impacting products found.

Fixed in version 20.1 Preview ·Reported By 1 ·Updated 2020-01-21

Unable to select an EmailMessage record as an input in debug mode in flow


Flow Debug InputModal does not find records of type EmailMessage

In Review ·Reported By 84 ·Updated 4 days ago

The import wizard fails with a generic error.

Data Loader

Some customers using the import wizard may encounter difficulty importing one or more files even though all of the data is correctly formatted and all required fields are present.

In Review ·Reported By 737 ·Updated 2021-10-28

Chinese characters on global search may return no result


When creating records with Chinese characters index time tokenization may detect the language as Korean while Query time tokenization detects it as Chinese. As Korean and Chinese characters are tokenized differently, subsequent searches may return no results.

In Review ·Reported By 18 ·Updated 4 days ago

Search Suggestions creates too large of a cookie

Commerce Cloud Einstein/Predictive

In some situations when using search suggestions on a storefront, Einstein will add search refinements to the CQ cookie and result in a logged error for "CQ Activity Tracking Cookie exceeded cookie size limit. This behavior can occur even when the feature "DW Analytics Suppress Cookie Creation For No...

In Review ·Reported By 2 ·Updated 5 days ago

SFRA - On Storefront Promotion Cache is not refreshed based on Active Customer Promotions

Commerce Cloud Platform

When promotion configured with pricebook, promotional prices would be shown in PLP pages for the products if qualifiers conditions like customer group or source code are satisfied. These prices are retrieved from the Promotion cache. However, on the storefront, even after conditions are satisfied for...

In Review ·Reported By 8 ·Updated 6 days ago

"Hmm...something's not right" error occurs when refining knowledge search result

Search , Winter 22

"Hmm...something's not right" error occurs when refining knowledge search result after performing global search.

Fixed - Winter '22 Patch 12.0 ·Reported By 50 ·Updated 2021-11-02

Duplicate Value Error when trying to Schedule a SA to Crew

Field Service

When Scheduling SA to a Active Service Screw , we are seeing error below CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, FSL.TR021_AssignedResource_AfterInsert: execution of AfterInsert caused by: System.DmlException: Insert failed. First exception on row 0; first error: DUPLICATE_VALUE, This service resource...

In Review ·Reported By 5 ·Updated 2 days ago

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