Salesforce Known Issues
Trailblazer Community

Article View Count doesn't increment correctly when articles are viewed in Lightning

Knowledge , Lightning

Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.

In Review ·Reported By 77 ·Updated Today

Data Categories Display Order

Knowledge

At this time, though you can set an ordering to the Data Category groups in Data Category Assignments, the order is not maintained and therefore not persistent.

In Review ·Reported By 28 ·Updated 2 days ago

Unable to link articles using smart link

Knowledge

When you use the Smart Link option in an article and use the article number to search, it will open the article instead of linking the article to the existing article

In Review ·Reported By 12 ·Updated Yesterday

New!List View Chart displays UNKNOWN_EXCEPTION if Title field is selected for Aggregate Field in Lightning Knowledge.

Knowledge , Lightning , Listviews

List View Chart displays UNKNOWN_EXCEPTION error if Title field is selected for Aggregate Field in Lightning Knowledge.

In Review ·Reported By 0 ·Updated Yesterday

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 206 ·Updated 6 days ago

Disabled knowledge suggested articles when viewing cases.

Knowledge

Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...

In Review ·Reported By 56 ·Updated 6 days ago

Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open

Knowledge

In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 128 ·Updated 7 days ago

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 54 ·Updated 7 days ago

Knowledge tab is not translated in user language

Knowledge

In lightning platform, knowledge tab does not translated in user language other than English.

No Fix ·Reported By 2 ·Updated 7 days ago

Changing knowledge article record type throws error: “You cannot change the record type for articles with translation.: Record Type ID”

Knowledge

It is a limitation that articles with translation cannot change the Record Type. However, if you remove the translation on the article you still get the error: “You cannot change the record type for articles with translation.: Record Type ID”

In Review ·Reported By 30 ·Updated 8 days ago

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