Known Issues · Knowledge
Customers may observed that an article's view count doesn't increase by the expected number of views after an article is viewed in Lightning, but views in Classic are reflected on the respective article's view count in Lightning.
In Review ·Reported By 77 ·Updated Today
List View Chart displays UNKNOWN_EXCEPTION error if Title field is selected for Aggregate Field in Lightning Knowledge.
In Review ·Reported By 0 ·Updated Yesterday
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 206 ·Updated 6 days ago
Would like to disable knowledge Suggested articles on cases as recommended on document below. Einstein Article Recommendations FAQ https://help.salesforce.com/articleView?id=einstein_article_recommendations_faq.htm&type=5 "If you use Einstein Article Recommendations, we recommend disabling Suggested...
In Review ·Reported By 56 ·Updated 6 days ago
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 128 ·Updated 7 days ago
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 54 ·Updated 7 days ago
It is a limitation that articles with translation cannot change the Record Type. However, if you remove the translation on the article you still get the error: “You cannot change the record type for articles with translation.: Record Type ID”
In Review ·Reported By 30 ·Updated 8 days ago
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