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Known Issues · High Velocity Sales

[HVS] Intermittent Error 1499515872 when resuming a target in the Work Queue

High Velocity Sales

In random occasions, resuming a target in the Work Queue throws an error with ID 1499515872

In Review ·Reported By 1 ·Updated Yesterday

High Velocity Sales - "Pending On Time" and "Pending Overdue" metrics are always null

Einstein Analytics - Templated Apps , High Velocity Sales

The "Pending On Time" and "Pending Overdue" columns are not populating with values in the "Sales Cadence Performance" dashboard that comes standard with the HVS app.

In Review ·Reported By 4 ·Updated 5 days ago

In High Velocity Sales, Automated Email steps may error when a large number of prospects are added

High Velocity Sales

In High Velocity Sales, when a large number of prospects (e.g. 2000) are added to automated email steps during the same timeframe, some of the steps may error, requiring that the assignee manually send the email.

In Review ·Reported By 3 ·Updated 5 days ago

After email successfully sent through HVS, the prospect gets stuck on that step

High Velocity Sales

Some users are seeing that prospects become stuck on a High Velocity Sales email step (both automated and manual) after an email is successfully sent by that step. The step will show as "In Progress" for several hours even though the email was successfully sent. Please contact support if you find...

In Review ·Reported By 2 ·Updated 5 days ago

HVS Prospects with a related Opportunity don't retain the Opportunity if they exit to a linked Sales Cadence

High Velocity Sales

Contacts and Person Accounts that enter a High Velocity Sales cadence can have opportunities associated to them if the "Relate Opportunities to Sales Cadences" HVS feature is enabled. However if one of these Prospects with a related Opportunity is put through a cadence that ends with a linked Sales...

In Review ·Reported By 2 ·Updated 5 days ago

HVS cadence fails to advance at times after the wait step

High Velocity Sales

HVS (High Velocity Sales) cadence fails to advance at times after the wait step.

In Review ·Reported By 0 ·Updated 5 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 7 ·Updated 7 days ago

Merging Person Accounts Results in Error If Using HVS Engagements

Sales and Marketing , Summer 21 , High Velocity Sales

Merging two (or more) person accounts may result in the following error if the org also is utilizing High-Velocity Sales Engagements "We couldn't merge these accounts. duplicate value found: MonthInt duplicates value on record with id: 0mLxxxxxxxxxxxx"

Scheduled - Spring '22 ·Reported By 13 ·Updated 13 days ago

In High Velocity Sales, email engagements in My Feed are not displayed correctly for Leads

High Velocity Sales

In High Velocity Sales, email engagements such as Open counts are not displayed correctly for Lead records in My Feed. Additionally, the email subject is not displayed on the alert, the Title and Company from the Lead are displayed instead.

In Review ·Reported By 3 ·Updated 18 days ago

Internal Server Error When Merging Person Account Records in Classic

High Velocity Sales

Internal server error is thrown when merging person accounts in Classic and selecting three records with Monthly and Daily Metrics [HVS]

In Review ·Reported By 0 ·Updated 19 days ago

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