Salesforce Known Issues
Trailblazer Community

Interaction Studio Campaigns A/B test split not correctly updated when campaign is saved twice from the same campaign editor

Evergage

If edits are made to a campaigns A/B test user split percentage and the campaign is saved twice in a row the campaign may incorrectly split the experiences. It is recommended to only save the campaign once after edits are made to prevent this.

In Review ·Reported By 0 ·Updated Yesterday

Interaction Studio push token retention issue

Evergage

A push notification provider (like APNS, Firebase, etc) will issue a 'token' for a specific app on a specific device. To send a push notification to that app/device, one sends to that token. Since it would be confusing to potentially message multiple users on the same app/device, by design Interaction...

In Review ·Reported By 0 ·Updated 2 days ago

Interaction Studio Users created from single ETL file failing to merge

Evergage

When there are multiple rows of an ETL corresponding to a single user via identities and containing multiple columns of identities where some but not all identities match, there appears to be situations where not all of those users merge.

In Review ·Reported By 1 ·Updated 8 days ago

Interaction Studio Catalog Attributes not updating via ETL

Evergage

It has been found that archived Catalog Attributes are counting against limits in the ETL. If the total number of attributes when including archived attributes is greater than the number allowed, it prevents attributes from being updated by the ETL.

In Review ·Reported By 0 ·Updated 16 days ago

Recipes showing special characters incorrectly or not showing selection at all.

Evergage

When creating recipes using inclusions or exclusions of items with names which include special characters, after saving the special characters may show as URL encoded or the item may not display when viewing the recipe in the UI.

In Review ·Reported By 1 ·Updated 23 days ago

Interaction Studio Categories showing URL encoded values

Evergage

Category names containing special characters such as ampersands are displaying with URL encoded values in recommendations. This also prevents the values from being utilized when creating User Segments.

In Review ·Reported By 0 ·Updated 23 days ago

ETL not interpreting special characters properly

Evergage

When importing values with special characters through an ETL Feed, the special characters are being converted to '?' instead of remaining the designated character.

In Review ·Reported By 5 ·Updated 26 days ago

Unable to delete Interaction Studio actions containing trailing space in ID

Evergage

An Action ID with the value of "Test Action " would be truncated to "Test Action" in the UI. When attempting to delete the action, deletion will fail because an action with the ID "Test Action" does not exist since it is "Test Action ". This can also affect other areas of Interaction Studio where...

In Review ·Reported By 0 ·Updated 26 days ago

Interaction Studio displaying archived categories on Category List screen

Evergage

When a category is submitted as "test & test" as well as "test & test", Interaction studio treats these as two separate categories, but will only display one instance. Since both categories will display as "test & test" in the UI, it will appear as though a category is showing in error after being...

In Review ·Reported By 1 ·Updated 28 days ago

Unable to edit Interaction Studio catalog items with a line break in itemID

Evergage

When attempting to edit an item from the Item List screen, if the itemID for the selected item contains a line break (/n) character, an error of "Failed to load product" will appear.

In Review ·Reported By 1 ·Updated 28 days ago

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