Salesforce Known Issues
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Users in EMEA region are not able to modify templates or generate reports in OMS

Salesforce Order Management

Users in EMEA region are not able to modify templates or generate reports in OC admin portal. This issue started from 8/15/2018 week.

In Review ·Reported By 0 ·Updated 2020-07-20

Trailhead / myTrailhead Next Module Link Sometimes Skips Modules in a Trail

myTrailhead , Trailhead

After finishing a module in a trail, if a user clicks the 'Next Module' link under the completed challenge, it skips the next incomplete module and navigates the user to a different incomplete module in the trail. Sometimes it skips one module, sometimes it skips >1 module. This happens sporadically...

In Review ·Reported By 4 ·Updated 2020-07-01

Insertion of OrderItem fails on insertion of Pricebook regardless of trigger updates FIELD_INTEGRITY_EXCEPTION, Price Book Not Set on Order

Apex , API , Summer 20

Some customers may encounter issues with the insertion of a order item When Order.Pricebook2Id is populated as null This will occur despite trigger logic to populate the Parent Order And is observed...

Scheduled - Spring '21 ·Reported By 0 ·Updated 12 days ago

Inconsistent Proration for Evergreen Subscriptions based on how they are invoiced and cancelled

Salesforce Billing

Evergreen subscriptions show inconsistent proration for cancellation depending on if and how the subscription is prorated. When there are partial invoices or cancellation is during an already invoiced period, the prorated final invoice amount may vary from expected by up to two days.

In Review ·Reported By 2 ·Updated 9 days ago

Activity actions are not displayed for Work Order records in Lightning Communities

Communities , Field Service

The feed publisher component for the Work Order object does not display standard or custom Activity actions in Lightning Communities.

In Review ·Reported By 1 ·Updated 8 days ago

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Release In Progress - Winter '21 ·Reported By 4 ·Updated 2020-08-17

Edit Order Products Page Errors with "Can't update order item's start and end dates at the same time"

Salesforce CPQ (Configure-Price-Quote)

There is an existing validation on the Order Product object that prevents users from updating both the Order Product's Start Date and End Date at the same time. If a user has edited the Start/End Dates of an Order Product after it was created, the Order Product is then out of sync with the dates expected...

Fixed in version CPQ 214.12.11 ·Reported By 1 ·Updated 2018-09-25

Data updates are not reflected in UI after a Visualforce+Apex update in Lightning Experience

Apex , VisualForce , Lightning

When data is updated from an Apex controller and redirected to the detail page in Lightning Experience, the updated data is not seen in the UI, even though the data is updated in the database. This is an intermittent behavior and could happen when we are performing the updates continuously and redirecting...

In Review ·Reported By 1307 ·Updated 5 days ago

Order may not be accessible when OWD are set to 'Controlled by Parent' and record is owned by queue

Sales and Marketing , Sharing

When organization wide defaults (OWD) for the Order object are set to 'Controlled by Parent' with Account object set to 'Private' a User with read/write access to on an Order's related Account is unable to access/edit related Orders in Classic or the Order's related records in Lightning when the Order...

In Review ·Reported By 8 ·Updated 2020-07-09

Amending to cancel a bundled order with one order product of zero price leads to a stuck Order Product and invoices with no lines

Salesforce Billing

When an order has a bundled product and one of them is a zero price, amending to cancel causes problems based on whether the first order was invoiced and if that first invoice was posted or not. There are three use cases: 1. No invoice results in a stuck order product and will create invoices in draft...

Fixed in version Salesforce Billing 228 ·Reported By 3 ·Updated 2020-08-18

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