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260  Points
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Drag & Drop email into SF from Outlook-Prevent email from going to delete folder

When a user drags and drops emails to Salesforce the email is moved to the deleted frolder in Outlook. Is there a way to avoid the email being moved to the delete folder when dragged into Salesforce. Additional information: Appears to be releted to… Show more

6 comments · 2 months ago

250  Points
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Assigned Resource object should have Field History Tracking enabled.

Currently we are unable to track Assigned Resource changes in FSL since Field History Tracking is not enabled for this object.To report on Assigned Resource changes, we are required to create a custom functionality.This must be included as default… Show more

5 comments · 1 year ago

30  Points
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Be able to edit Custom Labels via Field Service Settings

As of this time, the workaround is only to override the language via Setup > Custom labels. https://help.salesforce.com/articleView?id=cl_translate_edit.htm&type=5 Show more

0 comments · 6 months ago

260  Points
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Field Service Lightning: Service Tool Management System

Current Issue: There is no OOB object for Service Equipment/Tools that are carried by a Service Resource. Example of calibrated service tool. This would be a Service Tool assigned to a Location, Service Resource or potentially Service Crew.The… Show more

0 comments · 1 year ago

100  Points
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SFS/FSL Un-schedule doesn't respect status transitions or pinned statuses

In Salesforce Field Service, the standard un-schedule action from the dispatch console doesn't respect status transitions or pinnned/unmovable statuses that have been defined in your Field Service Admin setup.Based on this it is possible and… Show more

0 comments · 3 months ago

130  Points
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FSL Travel Time Padding

One of the issues with have with both aerial and street level routing is that the engine is not takig into account time taken to park, uness a vehicle, check i to a work site etc - all of which is time taken ebfore contacting the customer and… Show more

3 comments · 1 year ago

80  Points
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Disable "Select Photo" icon from "File upload" in FSL Screen Component

When we are using "File Upload" screen component in FSL Mobile Flow, it displays two icons (Camera and Select Photo). Can we have ability to disable the "Select Photo" icon in File Upload component. There are many scenarios where… Show more

1 comment · 1 year ago

290  Points
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Field Service Lightning: Service Report Template migration

Field Service Lightning: Service Report Template should be able to migrate by using change set/ant

6 comments · 1 year ago

60  Points
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SFS Mobile - Hide Launch popup when deep linking into SFS Mobile Flow

When you deep link into an SFS Mobile flow, you get a security popup asking the user to Launch the flow every time. It would be nice to be able to disable this popup or limit the number of times this popup occurs, considering techs could invoke the… Show more

2 comments · 4 months ago

310  Points
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FSL Mobile App - Flow Debug Should Emulate Mobile App

The Flow debug, when executed on a Field Service Mobile type flow, does not mimic the behavior of the iOS/Android apps. Thus, we have to Activate the flow and test in the app to confirm any changes that might pass in the online debug but not in… Show more

4 comments · 1 year ago

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