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80  Points
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Liveraging capabilities of Shift Management to create recurring absences

We are seeing many requirements to manage Recurring Absences in FSL (creation, updating, deletion). Classic example of recurring absense is holidays, periodic training or recurrent office work. Managing absenses on individual basis is a time… Show more

1 comment · 3 days ago

60  Points
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FSL Mobile App – Expand Available Formula Functions

Current:  FSL Mobile flow available formula operators are very limited.  For example no IF() conditional is a huge impediment and causes a lot of workarounds to be required w/ branching Request:  Try to achieve parity with web screen flows.  IF()… Show more

0 comments · 4 months ago

140  Points
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FSL Mobile - Conditional Scoped Flows and Actions

FSL Mobile provides a list of menu actions scoped to the object in question.  There is currently no ability to filter/conditionally display these based on record attributes.  With enough actions, this can become confusing to the user as they will… Show more

1 comment · 11 months ago

170  Points
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FSL Mobile App - Flow Exit Option on Created Record

FSL Mobile is highly dependent on Flows currently, and does not handle Parent Record insert, and then immediately using that Id on create actions for children within the same Flow.  As an example, creation of ProductRequest and… Show more

1 comment · 1 year ago

180  Points
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FSL Mobile App - Flow Debug Should Emulate Mobile App

The Flow debug, when executed on a Field Service Mobile type flow, does not mimic the behavior of the iOS/Android apps.  Thus, we have to Activate the flow and test in the app to confirm any changes that might pass in the online debug but not in… Show more

2 comments · 1 year ago

40  Points
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FSL Crew Management need to give option to change time during Crew creation

When creating a crew using Crew Management, it only gives you the option to select the date for Service Territory assignment and the Crew Membership for the crew leader. After doing this, there's a need for you to go to the actual Service Crew… Show more

0 comments · 4 days ago

340  Points
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Service Appointment History Tracking Reports

Is there a Service Appointment History tracking report in the pipeline for anytime soon? I understand that you can use custom report types to create Service Appointment reporting but there is no functionality to create a cusom History Tracking… Show more

9 comments · 1 year ago

40  Points
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FSL Dispatch Console: Weekend customization for Middle East Service Territories

In Middle East countries the weekend is on Friday and Saturday instead of Saturday and Sunday. It would be great if in FSL Dispach Console there is a way to customize the weekend by Service Territories so that the highlighted days  would be… Show more

0 comments · 10 days ago

10  Points
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FSL Mobile app not supporting recipient ID in Send Custom Notifications in Flows

Currently, recipients IDs when passed in custom notifications in flows, is not supported in the FSL Mobile app where this will work in desktop. We will see the error : Upload Error of:"unexpected data type for recipientsIDs: expected String"… Show more

0 comments · 1 day ago

20  Points
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Relate FSL Service Reports to multiple (Parent) Records

It would be extremly helpful if Service Reports could be related to multiple (parent) records automatically. Scenario: A Work Order has multiple WOLIs and each WOLI has a Service Appointment. When a technician creates a Service Report from the FSL… Show more

0 comments · 5 days ago

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