Email Notifications for Case Responses - Ideas - Salesforce Trailblazer Community
Trailblazer Community

< Back to List

Post an Idea

All Ideas

Idea Details

Upvote Downvote
Post an Idea
40  Points
Open
Idea has been posted. Give it an upvote or downvote.

Aira Lhou Dela Cerna

Email Notifications for Case Responses

Customer Experience

It would be great to have the standard ability for case owner's to receive email notifications on the replies or responses of the case they are currently working on regardless of how it was created.

Merge Idea · Flag

Aira Lhou Dela Cerna

9 days ago

40 Points Open
Idea has been posted. Give it an upvote or downvote.
4 Votes

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

web-to-case auto response notification email not sent 2 answers Case Management: How do I make it so I get email notifications when a ticket gets an email response if ticket not in my queue? 2 answers Case Auto Response Rules vs Process Builders for Email Notifications 4 answers Auto response rule on cases not sending email notification to all the contacts/users 1 answers How to change the sender email and name for SFDC email notifications? 8 answers View More  (182)

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.