"Exit Actions" for Marketing Cloud Journeys - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
70  Points
Idea has been posted. Give it an upvote or downvote.

"Exit Actions" for Marketing Cloud Journeys

Journey Builder

Enable the ability to associate an 'exit action' when a person meets the exit criteria for a journey, such as send an email, update contact in data extension, update salesforce record, etc. 

Example use case: 
- A journey that reminds a person to get their account information up to date. Once their account has been updated, they exit the journey. It would be great to have an email action upon exit of the journey to say "thanks for updating your information" without doing a triggered send or another journey. 

This is need that is not solved by using decision splits, since a decision split will execute based on where it is in the journey (before/after any wait periods) and not when an action is taken by the customer (for example). An engagement split may work sometimes for this use case, but not if the engagement or action you are evaluating is happening outside of Marketing Cloud. 

Merge Idea · Flag

  • Upvotes
  • Downvotes



from AppExchange


No results found.

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.