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Implement Standardised Payment Gateway Option For Recurring Credit Card Payments
Nonprofit Success Pack
There is no standard method at present for processing recurring gifts in Salesforce. Some NFP's are using products such as Cause I Can, Payments2US and Pronto Payments to meet this core requirement with some larger NFP's creating their own solutions for payments.
This creates a lot of fragmentation as each implementation uses different custom objects and supports only a small sub-set of the payment gateways on the market. It is also very difficult to migrate to a new payment gateway/app if the current payment app ceases to be supported.
Salesforce could implement a generic solution for tokenising credit card numbers onto the recurring donation object, and processing credit card payments monthly for recurring gifts. With one or two reference gateways implemented by Salesforce other vendors could create plugins to the system for their gateways of choice.
This would reduce duplication of effort between organisations and ensure that a critical revenue stream for Australian NFP's can be managed well in Salesforce NPSP.
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