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Support Facebook and WhatsApp messages in search
Global Search - Desktop
When using Digital Engagement you can reply to WhatsApp and Facebook conversations natively within Salesforce. However the only way to view conversation history is to either locate that Messaging Session manually or via a Custom Report Type (Messaging Session with Conversation Entries). Please add support so that 'Conversation Entries' are searchable using Global Search much like how you can use this to search for Chat Transcripts.
- 4 months ago
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