Behavioral Trigger Content Block rendering on Yahoo, AOL, Windows Outlook - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
30  Points
Idea has been posted. Give it an upvote or downvote.

Behavioral Trigger Content Block rendering on Yahoo, AOL, Windows Outlook

Journey Builder


Current version of Behavioral Trigger Content Block is not rendering correctly on Yahoo, AOL and Windows Outlook. On those Email Providers the product text is not displayed and the customer only sees the images.

The reason for this is using `rem` units font-size for product descriptions - font-size: 0.8125rem:

<td class="mcbt_name" style="padding: 0; font-size: 0.8125rem; padding-top: 10px; text-align: center; width: 100%; max-width: 310px;">--name--</td>

`rem` units are currently not supported by Yahoo, AOL and Windows Outlook ( which leads to those Email Providers ignoring this parameter. When this happens, the font-size value is inherited from the parent that have font-size configured.

And for Behavioral Trigger Content block that parent is a <td> parameter within header markupFragment. Unfortunately, it has font-size: 0:

<td class="multi-column" style="padding: 0; text-align: center; font-size: 0; padding-top: 10px; padding-bottom: 10px;">
There should be no `rem` units used in the Behavioral Trigger Content Block code and instead a standard `px` font-size assignment for the Block to render correctly.

Merge Idea · Flag

  • Upvotes
  • Downvotes



from AppExchange


No results found.

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.