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Mateusz Dąbrowski
Behavioral Trigger Content Block rendering on Yahoo, AOL, Windows Outlook
Journey Builder
Ahoj, Current version of Behavioral Trigger Content Block is not rendering correctly on Yahoo, AOL and Windows Outlook. On those Email Providers the product text is not displayed and the customer only sees the images. The reason for this is using `rem` units font-size for product descriptions - font-size: 0.8125rem: <td class="mcbt_name" style="padding: 0; font-size: 0.8125rem; padding-top: 10px; text-align: center; width: 100%; max-width: 310px;">--name--</td> `rem` units are currently not supported by Yahoo, AOL and Windows Outlook (https://www.caniemail.com/features/css-unit-rem/) which leads to those Email Providers ignoring this parameter. When this happens, the font-size value is inherited from the parent that have font-size configured. And for Behavioral Trigger Content block that parent is a <td> parameter within header markupFragment. Unfortunately, it has font-size: 0: <td class="multi-column" style="padding: 0; text-align: center; font-size: 0; padding-top: 10px; padding-bottom: 10px;"> There should be no `rem` units used in the Behavioral Trigger Content Block code and instead a standard `px` font-size assignment for the Block to render correctly.
Ahoj,
Current version of Behavioral Trigger Content Block is not rendering correctly on Yahoo, AOL and Windows Outlook. On those Email Providers the product text is not displayed and the customer only sees the images.
The reason for this is using `rem` units font-size for product descriptions - font-size: 0.8125rem:
<td class="mcbt_name" style="padding: 0; font-size: 0.8125rem; padding-top: 10px; text-align: center; width: 100%; max-width: 310px;">--name--</td>
`rem` units are currently not supported by Yahoo, AOL and Windows Outlook (https://www.caniemail.com/features/css-unit-rem/) which leads to those Email Providers ignoring this parameter. When this happens, the font-size value is inherited from the parent that have font-size configured.
And for Behavioral Trigger Content block that parent is a <td> parameter within header markupFragment. Unfortunately, it has font-size: 0:
<td class="multi-column" style="padding: 0; text-align: center; font-size: 0; padding-top: 10px; padding-bottom: 10px;">
Merge Idea · Flag
Mateusz Dąbrowski - 2 months ago
It seems that IdeaExchange also needs an Idea on content wrapping for Code Blocks :)
Here is the idea without the Code Blocks for easier reading:
The reason for this is using `rem` units font-size for product descriptions - font-size: 0.8125rem: <td class="mcbt_name" style="padding: 0; font-size: 0.8125rem; padding-top: 10px; text-align: center; width: 100%; max-width: 310px;">--name--</td> `rem` units are currently not supported by Yahoo, AOL and Windows Outlook (https://www.caniemail.com/features/css-unit-rem/) which leads to those Email Providers ignoring this parameter. When this happens, the font-size value is inherited from the parent that have font-size configured.
And for Behavioral Trigger Content block that parent is a <td> parameter within header markupFragment. Unfortunately, it has font-size: 0: <td class="multi-column" style="padding: 0; text-align: center; font-size: 0; padding-top: 10px; padding-bottom: 10px;"> There should be no `rem` units used in the Behavioral Trigger Content Block code and instead a standard `px` font-size assignment for the Block to render correctly.
Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.
Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.
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