Add Message-Id to the emails sent from workflow rules/process builder - Ideas - Salesforce Trailblazer Community
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Add Message-Id to the emails sent from workflow rules/process builder

Case Management

We have added Thread_Id  to all the emails sent from Case workflow rules. We are using apex email services to process incoming emails. Cases.getCaseIdFromEmailThreadId is being used to retrieve the related Case record, after parsing the email content for Thread_Id.

With Winter'21 Salesforce has introduced a new threading behavior for Email-to-Case. It is adding additional email headers - Message-Id, In-Reply-To, References.  Its working for fine for emails sent from Case Feed. But the emails sent from Workflow Rules/Process builder are not having these additional headers added. Which is causing Cases.getCaseIdFromEmailHeaders to be not able to identify the related case. 

It would be if Message_Id gets added to the emails sent from workflow rules/process builder.



 

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