Relate FSL Service Reports to multiple (Parent) Records - Ideas - Salesforce Trailblazer Community
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Relate FSL Service Reports to multiple (Parent) Records

Customer Experience

It would be extremly helpful if Service Reports could be related to multiple (parent) records automatically.
Scenario: A Work Order has multiple WOLIs and each WOLI has a Service Appointment. When a technician creates a Service Report from the FSL mobile app it will be related with the Service Appointment.
If a dispatcher or any other internal service user wants to check on all Service Reports of a Work Order he/she has to click through all WOLIs and its related Service Appointment. This is a very long click path. At the moment it is only possible to relate the pdf file of the service report with the parent, but the service report related list itself cannot be populated.

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