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Oleh Bohdanovych

Cancel Service Appointment Action from SA Related List

Customer Experience

Currently when we have a related list of Service Appointments (no matter is this a standard or custom object) and in this list we have at least one not completed or cancelled service appointment, in the available actions for the record is presented "Cancel Service Appointment" action.
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This is a standard action and we can not manage showing this action and we can not change the fields that is displayed on this form. And if we will add, for example, some validation rule, that on cancelling of SA some custom fields should be filled in, this form will not work.

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So the idea is :

  1. Allow to manage showing this "Cancel Service Appointment" action on the list of the available actions for the record on the related list of Service Appointments
  2. Allow to modify the form to add more fields on this form. Currently one possible way is to owerride this action using VF page

Merge Idea · Flag

Oleh Bohdanovych

27 days ago

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