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Change Owner of a Messaging Session

Agent Experience

Right now, the standard Change Owner button is not available for a Messaging Session (eg. Facebook, WhatsApp).

This means to transfer a Messaging Session from one Salesforce User to another you need to change via API e.g. Data Loader, Salesforce Inspector or via a Flow.

Please add this Standard Button into the Highlights Panel for this object so we can transfer a conversation from one user to another.


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