Change Owner of a Messaging Session - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
140  Points
Open
Idea has been posted. Give it an upvote or downvote.

Change Owner of a Messaging Session

Agent Experience

Right now, the standard Change Owner button is not available for a Messaging Session (eg. Facebook, WhatsApp).

This means to transfer a Messaging Session from one Salesforce User to another you need to change via API e.g. Data Loader, Salesforce Inspector or via a Flow.

Please add this Standard Button into the Highlights Panel for this object so we can transfer a conversation from one user to another.

 

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

No results found.

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.