Idea Details

Currently Work Plans and Work Steps can be configured at Work Order or Work Order Line Item level, which is a great feature, but only allows specifying a series of steps to be performed at the WO\WOLI level. 

Typically a series of steps are also needed to complete a Service Appointment (for.e.g. status transitions, WO completion steps, etc) which are currently configured via the Quick Actions\Flow. Having Work Plans and Work steps based on a template at the Service Appointment level will greatly reduce the:
1) Configuration overhead for the FSL Admin.
2) Ease of use for the Field Service resource (focussed steps to be followed and lesser clicks)
and improve the user experience in FSL Mobile app as well.

Also, the current model works if a service appointment is either created under a WO or a WOLI, but in scenarios where multiple service appointments are needed to perform a work order, it also necessiates the usage of a WOLI (additional records), to be able to get the benefit of Work Plans (which might not be ideal).

Hence, having this feature at the Service Appointment will give greater flexibility, especially from the perspective of the FSL Mobile app.

Thanks