Einstein User Attributes available in Behavioral Trigger Content Block - Ideas - Salesforce Trailblazer Community
Trailblazer Community

< Back to List

Post an Idea

All Ideas

Idea Details

Upvote Downvote
Post an Idea
60  Points
Open
Idea has been posted. Give it an upvote or downvote.

Mateusz Dąbrowski

Einstein User Attributes available in Behavioral Trigger Content Block

Einstein

Ahoj,

The Behavioral Triggers Content Block for Emails are great tool for easy Drag & Drop creation of Abandoned Cart/Browse communication, but it is missing one powerful feature. Ability to personalize the email with customer data.

It is already available in form of Einstein User Attributes that can be passed through "setUserInfo" data layer.

What is more, it is also already available in the request that is used in the backend of the current Behavioral Triggers Content Block, by just adding "&user_attributes=attributeName" to the end of the trigger request. 

However, as it is neither added by default nor can be configured in the UI of the Content Block, to get this data in the email, one must create yet another, same call with the above query parameter added, which is of course neither user friendly nor optimal (HTTP.GET doubling).

It would be awesome to automatically pass all configured User Attributes to the request and make them available by creating an AMPScript variable with the response, so that we can use it in the email and its subject.

Merge Idea · Flag

Mateusz Dąbrowski

1 month ago

60 Points Open
Idea has been posted. Give it an upvote or downvote.
6 Votes

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

No results found.

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.