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Admin Control Over Search Top Results

Global Search - Desktop

Admins need control over which objects show up in "Top Results" for their users during Global Search. I know that Global Search analyzes a User's search behavior and decides which objects to display, but Admins need to be able to have input as well. 

We use child objects to segment our Accounts. So, my users will search by a term on the child record. However, they're only using the child record to find the parent Account. Since they never click into the child record, Global Search has stopped listing it in Top Results EVEN THOUGH THE TAB IS ON THEIR APP. This is infuriating to both my Users and to me. As an Admin, I should have the power to say that an object should be displayed in Top Results every time, no matter what. 

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Latest Comment from Salesforce

  • Ravendar Lal - 11 days ago

    Hi all - I have an update on the timing of this idea. Unfortunately, we will not be able to deliver this feature on the previously estimated timeline of Spring ’21. Our new estimate for this feature is Winter ’22.

    We understand that this news is likely disappointing to many of you who are eager to see this feature in production. We’re disappointed too, but want to make sure we provide a holistic solution that works for all admins and aligns well with our exciting roadmap for Search. While working on this, we learned that this solution requires more thorough thinking and analysis of implications with our new Einstein Search (currently in Beta). Having said that, this idea remains our top priority.

    We are always striving to serve you in the best possible way - our community is one of the most important assets and your voice is always shaping our roadmap. While we work on this, if we have any other significant updates, we’ll post them here. In the meantime, you can learn more about Prioritization and how you can continue to shape Salesforce products at https://ideas.salesforce.com/prioritization.
     
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