All Ideas

Idea Details

Upvote Downvote

Post an Idea

7,930 Points

Partial Delivery

Allison Cuzzort

Schedule Time of Email Send in Engagement Studio

Automation & Engagement Studio

It would be great if Pardot allowed you to schedule a specific day of the week and time of day that an email send is triggered from a nurture program. For example - Every Tuesday morning at 7:40 am. There are occasions where users may want content sent out to individuals regardless of their action - and would like to be able to schedule it through a drip - but at this time it's not possible to restrict sending times in the system Thanks to Walter P for the idea!

Merge Idea · Flag

Latest Comment from Salesforce

Kylie Yancey - 2 years ago

Thanks everyone for continuing to upvote and add your use cases! While setting a specific time of a scheduled email send in Engagement Studio is not on the immediate roadmap, it is something we'd love to deliver in the future. Please continue upvoting and sharing use cases!

Flag

Comments ( 41 )

Sort By

Dax Arellano - 3 months ago

The Engagement Studio is Pardot does not allow a separate schedule for each of the Email Steps/Sends. This is important for automation to be able to regionally send emails.

Thanks

Dax
- Flag

Elleisa Schloss - 8 months ago

Being able to set a specific date/time is very useful for events. For example, you could set up Engagement studio to send invitation emails as normal, but then break it down to 'reminder to attend' emails based on being one week or one day away from the actual event.

Flag

Admin TEN - 1 year ago

It is necessary also to add a wait activity where we can schedule a date. Otherwise it would be a great option for all activities, Rule/Trigger/Action, for example checking a field/status on a certain date before sending an email.

Flag

Jessica Hazelton - 1 year ago

Disappointed that scheduling engagement emails is not a functionality. My use-case is for onboarding new employees. I specifically want them to receive 1 email at 4:00 PM on their first day, followed by various emails at 8:00 AM on their 2nd, 3rd, 4th & 5th days. I would love to see this feature added.

Flag

Justin Scott - 1 year ago

Pardot has to be the only major marketing automation system without this basic functionality.
- Flag

Amy Bishop - 1 year ago

We have online classes that we need to send out class surveys for after each one, every single week - to the same group of enrolled students. e.g. Send template email every Monday and Wednesday at 7pm (on both days) for 12 weeks. Our original workaround for this was to set business hours from say 5pm to 11pm (triggering the email around the 5pm timeframe). However, for one of our new classes, it starts at a later time in the evening, and we do not want to trigger the survey email until 7pm - given that Pardot won't let us have any fewer than 6 hours for a 'business day', this workaround no longer works. It seems ridiculous to not be able to specify our own business hours (under a 6-hour window), let alone not being able to specify timeframes to send out emails in yet.

Flag

Kalyn Lengieza - 1 year ago

Yes! I have specific emails that need to be dripped on certain days of the week. This would be amazing if we could have the ability to set day and time of the week on an automated basis (example for weekly check-in emails or reminder emails).

Flag

Hilary Lustig - 1 year ago

OMG - I cannot believe that this isn't an option, especially if this is what you use for event follow up -- ridiculous. I have an event that I want to send the follow up the day before - how can I know if it will send in the AM or PM?

Flag

Onar Berrade - 1 year ago

Keep this in the top, it's ridiculous not have yet this funcionality... Who is thinking on this things? Why we don't recieve feedback about this... PLEASE HELP WE ARE GETTING CRAZY!
- Flag
Aman Ellis - 1 year ago

This seems like common sense. Need this!
- Flag
Sébastien de Heaulme - 1 year ago

So much needed !
- Flag
Omri Shor - 1 year ago

Ridiculous that you can't use Pardot for Webinar journeys (need to remind users 1-hour before the webinar starts) and you simply can't with Pardot.
Massive fail.
- Flag

Delphine Tsiranana - 1 year ago

In addition to all the key reasons mentioned i.e marketers know the best times for email engagement and if not, need to be able to track, test and amend/iterate as several other less powerful automation tools on the market enables them to...

I can safely say I will try to no longer use this feature until you can schedule a time as well as a date. Actually have a negative use case for this "email send date only" feature which meant my whole engagement studio had to be cloned before I could send my email properly. Because you have a start time and date for the whole program and potentially another one for each email step, the discrepancy in settings may cause your emails not to send (past send date) and a step node to have gone through uncompleted without notifications or any easy way to debug (especially if you have many stakeholders/team members involved in the program creation, a complex flow with many steps or many programs on the go at the same time). I know you can add wait steps to buy you time to change the beginning of your program but that may not be possible on time-sensitive ones and is only a workaround. In short, much needed to improve this feature to a full delivery - in addition to more notifications of events in Engagement Studio to the program creators.

Flag

Tyler Rogers - 1 year ago

Still can't believe this isn't a feature!
- Flag

Riley Murray - 1 year ago

This is so important. We experience our highest open rates at 12pm or 8pm. We NEED to be able to specify the timing of engagement studio emails, as for example the first email we send should be at noon, the second email at 8pm the following date to receive the highest number of opens. PLEASE MAKE THIS HAPPEN!!!