All Ideas

Idea Details

Upvote Downvote

Post an Idea

8,730 Points

Partial Delivery

Allison Cuzzort

Schedule Time of Email Send in Engagement Studio

Automation & Engagement Studio

It would be great if Pardot allowed you to schedule a specific day of the week and time of day that an email send is triggered from a nurture program. For example - Every Tuesday morning at 7:40 am. There are occasions where users may want content sent out to individuals regardless of their action - and would like to be able to schedule it through a drip - but at this time it's not possible to restrict sending times in the system Thanks to Walter P for the idea!

Merge Idea · Flag

Latest Comment from Salesforce

Kylie Yancey - 3 years ago

Thanks everyone for continuing to upvote and add your use cases! While setting a specific time of a scheduled email send in Engagement Studio is not on the immediate roadmap, it is something we'd love to deliver in the future. Please continue upvoting and sharing use cases!

Flag

Comments ( 57 )

Sort By

Michelle Gammon - 5 days ago

Picking a specific day of the week to send messages is crucial. For example, it helps nurture purposes because if you want nurture audiences to be part of a nurture track and continue to receive other relevant content sent to prospects sent as list emails, it's crucial to ensure these don't overlap. If we could choose the specific day of the week nurture emails went out, we could ensure other marketing and even sales messages sent do not overlap on that day.

Another idea relates to these scheduling concepts mentioning sending per time zone (https://trailblazer.salesforce.com/ideaView?id=0873A000000U07vQAC). If this was available, we could combine multiple engagement studio programs into 1 and run them for multiple regions in one place. It would provide much more power to makering teams with the capabilities to both choose a specific day of the week and sending in 1 or multiple time zones within 1 program.

Flag

Cheng-ying Elaine Wu - 8 days ago

Sending an email at a specific timing affects a campaign a lot. Please do consider arranging it in the immediate roadmap!
- Flag

Norbert Wessendorf - 17 days ago

I sincerely cant believe that this is not a standard feature in pardot.
you have created one of the worst marketing automation softwares i have ever worked with. terrible usability, the email template editing is broken half of the time and the software itself looks like windows 98.

Flag

Sarah Parnell - 18 days ago

This is laughable to me that this has to be requested as a feature. This is standard and most if not all marketing automation platforms on the market.
- Flag

Katharine Atwood - 23 days ago

It is amazingly terrible that it is not possible to set the time an email is sent through the engagement studio. How is this acceptable? When hosting live events there are many times when sending an email at a certain time, such as a survey at the end of the day, is needed. It is possible in so many other places in Pardot to schedule email sends down to the minute so clearly, the importance of email timing is known. This is not a "feature" — this is basic core functionality and it is truly baffling it is being left out.

Flag

Martha Nye - 5 months ago

Baffles me that I can't specify what time. On This Day is not good enough when our webinar takes place at 11am - I need to specify just before or just after. Just one example. Very very important feature!

Flag

Zarina Varley Scott - 6 months ago

Definitely needed for all the reasons mentioned already.
- Flag

Julia Dunmow - 6 months ago

I can't believe that this isn't core functionality in Pardot Engagement Studio! We use Engagement Studio alot and have to compromise even in large countries such as India, China and USA where we have multiple timezones within a country when an email will get sent to customers. This is less than idea when you are trying to ensure your message land in prospect and or customer inboxes at the optimal time.

Flag

Jenni Piper - 6 months ago

I use Engagement Studio to send emails from North America to customers around the world. This would be soooo helpful to ensure my customers receive it at the right time and day. We email the Pacific Rim regularly and although we can do the math, it'd be VERY helpful to have the ability to set the time zone and fell assured it will send on the right day/time, similar to what we can already do in list emails.

Flag

Cameron Rankin - 9 months ago

Adding a time feature in Engagement Studio would be a huge boost for us. We used to use MailChimp, and we could send out emails at specific times. This is especially needed when sending out more than one email in a day about an activity, event, promotion, etc., which we do frequently.
For example, we have a free application promo that we run every year (we're in Higher Ed). On the deadline date, we send out 3-4 emails spaced out throughout the day. With Pardot set up the way it is now, there's no way to control when they go out. Thus, I'm guessing they would just send one immediately after the other. That's annoying both to our prospects and to the people setting up the Engagement Studios.

It would be great to at least hear that this is coming in the near future. This is a necessary function.

Flag

Ella-Louise Mumford - 10 months ago

I agree with Emma. I commented on this functionality being vital two years ago. Every other Marketing Automation platform offers this! What's the latest?
- Flag
Emma Linney - 10 months ago

Can we have an update on this please, it's taking to long to get this off the ground.
- Flag
Jillian Strong - 11 months ago

Salesforce, please give an update on where we're at with this necessary feature. It's been 2 years. This is ridiculous.
- Flag

Suzanne Wilkins - 1 year ago

Really disappointed this is not core functionality. Our use case is that we have a donation event that runs over the course of a day, and we need to schedule multiple emails to send at precise times (e.g. you've only got 5 hours left to donate). We need to do this one-by-one at the moment which isn't ideal. We also know that specific send times have a better open rate. Hope this is considered soon!

Flag

Maria Vincent - 1 year ago

The engagement studio does not allow us to add time to the action of sending emails. The emails get sent out at 12:00 AM and that's not good. We want to be able to schedule the email to be sent out at a certain time and not to automatically send out at 12 AM. This makes no sense when emails are sent to prospects in different time zone.