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Allison Cuzzort

Schedule Time of Email Send in Engagement Studio

Automation & Engagement Studio

It would be great if Pardot allowed you to schedule a specific day of the week and time of day that an email send is triggered from a nurture program. For example - Every Tuesday morning at 7:40 am. There are occasions where users may want content sent out to individuals regardless of their action - and would like to be able to schedule it through a drip - but at this time it's not possible to restrict sending times in the system Thanks to Walter P for the idea!

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Latest Comment from Salesforce

Kylie Yancey - 2 years ago

Thanks everyone for continuing to upvote and add your use cases! While setting a specific time of a scheduled email send in Engagement Studio is not on the immediate roadmap, it is something we'd love to deliver in the future. Please continue upvoting and sharing use cases!

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Comments ( 52 )

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Martha Nye - 9 days ago

Baffles me that I can't specify what time. On This Day is not good enough when our webinar takes place at 11am - I need to specify just before or just after. Just one example. Very very important feature!

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Zarina Varley Scott - 22 days ago

Definitely needed for all the reasons mentioned already.
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Julia Dunmow - 23 days ago

I can't believe that this isn't core functionality in Pardot Engagement Studio! We use Engagement Studio alot and have to compromise even in large countries such as India, China and USA where we have multiple timezones within a country when an email will get sent to customers. This is less than idea when you are trying to ensure your message land in prospect and or customer inboxes at the optimal time.

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Jenni Piper - 29 days ago

I use Engagement Studio to send emails from North America to customers around the world. This would be soooo helpful to ensure my customers receive it at the right time and day. We email the Pacific Rim regularly and although we can do the math, it'd be VERY helpful to have the ability to set the time zone and fell assured it will send on the right day/time, similar to what we can already do in list emails.

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Cameron Rankin - 4 months ago

Adding a time feature in Engagement Studio would be a huge boost for us. We used to use MailChimp, and we could send out emails at specific times. This is especially needed when sending out more than one email in a day about an activity, event, promotion, etc., which we do frequently.
For example, we have a free application promo that we run every year (we're in Higher Ed). On the deadline date, we send out 3-4 emails spaced out throughout the day. With Pardot set up the way it is now, there's no way to control when they go out. Thus, I'm guessing they would just send one immediately after the other. That's annoying both to our prospects and to the people setting up the Engagement Studios.

It would be great to at least hear that this is coming in the near future. This is a necessary function.

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Ella-Louise Mumford - 5 months ago

I agree with Emma. I commented on this functionality being vital two years ago. Every other Marketing Automation platform offers this! What's the latest?
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Emma Linney - 5 months ago

Can we have an update on this please, it's taking to long to get this off the ground.
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Jillian Strong - 6 months ago

Salesforce, please give an update on where we're at with this necessary feature. It's been 2 years. This is ridiculous.
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Suzanne Wilkins - 7 months ago

Really disappointed this is not core functionality. Our use case is that we have a donation event that runs over the course of a day, and we need to schedule multiple emails to send at precise times (e.g. you've only got 5 hours left to donate). We need to do this one-by-one at the moment which isn't ideal. We also know that specific send times have a better open rate. Hope this is considered soon!

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Maria Vincent - 8 months ago

The engagement studio does not allow us to add time to the action of sending emails. The emails get sent out at 12:00 AM and that's not good. We want to be able to schedule the email to be sent out at a certain time and not to automatically send out at 12 AM. This makes no sense when emails are sent to prospects in different time zone.

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Vivi Yde Laursen - 8 months ago

Oh yes please to this - we are organising events and being able to send emails on specific dates and times separately from each other would be great.

Also some of our marketing campaigns are sent out on specific dates and times. I now stop the engagement studio and start it again on the day I want it sent, but it does not always happen. I set the date for sending the email and it is the same date I re-start the flow..... and sometimes no emails are sent. Very frustrating.

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Dax Arellano - 11 months ago

The Engagement Studio is Pardot does not allow a separate schedule for each of the Email Steps/Sends. This is important for automation to be able to regionally send emails.

Thanks

Dax
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Elleisa Schloss - 1 year ago

Being able to set a specific date/time is very useful for events. For example, you could set up Engagement studio to send invitation emails as normal, but then break it down to 'reminder to attend' emails based on being one week or one day away from the actual event.

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Admin TEN - 1 year ago

It is necessary also to add a wait activity where we can schedule a date. Otherwise it would be a great option for all activities, Rule/Trigger/Action, for example checking a field/status on a certain date before sending an email.

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Jessica Hazelton - 1 year ago

Disappointed that scheduling engagement emails is not a functionality. My use-case is for onboarding new employees. I specifically want them to receive 1 email at 4:00 PM on their first day, followed by various emails at 8:00 AM on their 2nd, 3rd, 4th & 5th days. I would love to see this feature added.