Close Case button/page in Lightning Experience - Ideas - Salesforce Trailblazer Community
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Close Case button/page in Lightning Experience

Case Management

In classic mode, the "Close Case" button takes you to a special "close case page." The status on this close case page only display close statuses. 

It also can have separate fields that are required and only visible on the close case page.

This functionality is compeltely absent from Lightning Experience. The only way to replicate this functionality in Winter '17 is pretty hacky.

Please bring this back

Merge Idea · Flag

Latest Comment from Salesforce

  • Noopur Bakshi - 1 year ago

    Thanks for the feedback. We understand your concern around providing a solution that aligns more closely with the ask. We have moved the feature back to Open status. We will revisit how we can address this particular ask. Your continued support and feedback is always appreciated. Thank you.
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