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60 Points voting closed

Delivered in Winter 21

James Kacerguis Jr

Re-sync option for Salesforce Prospect sync error list

Connectors & API

We had sync issues for ~1500 prospects because of the connector user being used. When we changed the connector user, none of the prospects with sync errors attempt to re-sync. The only solution currently is to sync each prospect manually or do an import. It seems kind of silly to have to re-import prospects just to get the sync to kick off. It would be nice if there was a button or action to re-sync all failed prospects for these scenarios.

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Latest Comment from Salesforce

Robert Phillips - 8 months ago

With the Winter '21 release, customers will have the ability to requeue one, some or all of their prospects in the sync error table to sync by selecting Prospects whose sync errors have been resolved and running a table action. To learn more, please see: https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/rn_pardot_resync_prospects.htm?edition=&impact=.

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Robert Phillips - 8 months ago

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Luke Wotton - 1 year ago

This seems like a very basic thing, it would seem that if an error is coming from SFDC and is fixed, you should be able to resync the list. Marketo allows you to resync over and over, meanwhile Pardot has this weird 'manual' or 'import' attitude.

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James Kacerguis Jr

2 years ago

60 Points Delivered in Winter 21

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