Leading Through Change with Data
COVID-19 Data Hub
COVID-19 Global Daily Tracker
Global Economy Data Track
Government Data Track
Healthcare Data Track
Leading Through Change
Leading Through Change Blog
< Back to List
Show Case Number and Created date in Highlights panel in Service Console
Service & Support
The Highlights panel is a great way to present key information in a read only format about the case. In the standard application, we see the Case Number and the Created Date in the center column of the Highlights panel. Unfortunately, once we switch to the Case Console application, these two data points are not displayed. After doing some research, this turns out to be by design. While I could write a book about SFDC and consistent inconsistencies, here is why this particular distinction is misguided.
Have you tried to copy the Case Number from the tab? It is not uncommon for someone to want to reference the Case Number but now needs manually type it because the tab does not allow selecting the text. The Created Date is a key indicator for any case, that could not be placed in a better place that the Highlights panel
Yes, the above indicators could be cluttered into the Detail panels on the Case. But then what is the point of the Highlights panel?
Standard App View:
- 3 years ago
The Landmark © One Market St.,
San Francisco, CA 94105
If you can't find what you're looking for,
contact Salesforce Customer Support.
Powered by Community Cloud.
Learn More >
Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.
Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.
Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.
Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.