Increase Email & Attachment Size Limit to 65MB - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
4,750  Points
Open
Idea has been posted. Give it an upvote or downvote.

Increase Email & Attachment Size Limit to 65MB

Case Management

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is follows up, check Outlook and see an undeliverable email message saying this:
 

Your message wasn't delivered to anyone because it's too large. The limit is 25 MB. Your message is 26 MB.
Your message is larger than the size limit for messages. Please make it smaller and try sending it again.


Due to the nature of our business, we cannot make the size of our attachments smaller. We would like the email and attachment size limit to be increased to 65MB to accomodate for larger emails with attachments so that we do not lose business due to this Salesforce limitation.

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

No results found.

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.