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16,590 Points

Partial Delivery

Steve Molis

Some ideas for the IdeaExchange

IdeaExchange

Not for nuthin' but it would be great if there was bit more transparency and accountability for Ideas that are in the "Product Team Review" status.

Currently this is all we get:
User-added image

You can see the Idea was submitted 3 years ago
You can see that it has reached 5,000+ points
You can see that is "Under Product Team Review"

But that's it...

There's no Date Stamp of when the Status was changed to "Under Product Team Review" (or how long it has been in that status)
There's no record of who updated the Status or which Product Manager is reviewing this Idea
There have been no follow-up Status updates

On the Idea Exchange home tab there's a link to this  Knowledge Article
Overview & Status Definitions
https://help.salesforce.com/articleView?id=000205453&type=1

In it, there's this description for the  Under Product Team Review status:

The Idea has reached the minimum point threshold (2,500 points), triggering a Product Team review for road map consideration and feedback. An Idea may stay in this status for a minimum of 1-3 months to provide the Product Team time to work the idea through the analysis and Product Planning cycle. Once reviewed, an update will be posted sharing the decision.

ONCE AN IDEA IS REVIEWED:
After an Idea is reviewed by our Product Team, it will fall into one of two main groups based on its delivery potential. When an Idea has potential for delivery, it will have one of the following statuses.  As the Idea progresses through the product development process, the status will be updated accordingly.

Unfortunately, for the most part this is not what is happening. There needs to be more transparency, and more accountability. The Idea Status updates should be posted by an actual Product Manager who takes ownership of the issue, someone who can and will be held accountable if there are no updates in the allotted time (not some anonymous IdeaExchange Moderator). If the Idea is reviewed and the answer is "No" or "Not gonna happen anytime soon" then that's okay, I think we can all handle that, as Shawna Wolverton (Salesforce) once said "not everyone gets a pony". But if there's no ownership and accountability, then the IdeaExchange may as well be The Island of Misfit Toys.

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Latest Comment from Salesforce

Carly Berman - 3 months ago

For those who have been following our journey to reimagine the IdeaExchange, we’re approaching a huge milestone: the new posting and voting part of the site will launch within the next four months (safe harbor). I’ll share a target date as we get closer. When it launches, you’ll have access to intelligent search, simplified idea posting, enhanced collaboration and greater transparency from Salesforce.

Between now and then, our team is building the Idea Search experience, putting the finishing touches on the site and preparing to migrate from the legacy product to our new product.

In one of my previous comments, I shared mockups for Post Idea and Idea Record. Below is the design for Idea Search. In addition to AI powered search, it will include filters for you to narrow down what you’re looking for and quick views for recently delivered ideas and ideas you’ve previously interacted with.

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Let me know if you have any questions or feedback. And, go to our IdeaExchange trailblazer community group to learn more about the reimagined effort and migration plans: https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000Tudw

Thanks everyone!

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Comments ( 273 )

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Carly Berman - 3 months ago

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Scott Allan - 3 months ago

Hi @Nicole (gosh, I can't wait until I can actually @ mention you later this year). :-)

Thanks for flagging the Be able to report on archived tasks idea as one that hasn't received recent attention. I took a look at the stats for it. It's currently #51 for Sales Cloud. Each time we prepare for IdeaExchange Prioritization (the next cycle starts on Monday 1/18), we encourage the product teams to review and update the top 50 ideas for their area (a continual work in progress). So this idea is just below that guidance. However, I'll connect with the Sales Cloud team and see if I can get an update.

Bigger picture...when we move to the new IdeaExchange experience later this year, we'll have the foundation laid to enable and build some new tools and processes to bring better visibility to ideas like this. I'll be posting a general program update soon in our IdeaExchange Reimagined Chatter group if you want to keep tabs on what we're doing.

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Nicole Zyvoloski - 4 months ago

Ran across another idea that appears dead in the water: Be able to report on archived tasks. This one is 12 years old with over 6,000 points and the last comment from Salesforce was 5 years ago. Le sigh.

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Carly Berman - 4 months ago

Hi Stephen. I’d like to share some additional context. My team has been revamping both the IdeaExchange product and program. Last Dreamforce, we launched Prioritization, which drives PM review and follow up, as well as increases the number of delivered ideas. Since then, we’ve been rebuilding the voting & posting part of the site. My latest comment was merely an update on the status of the product build. You’re correct, those two UIs alone don’t — and aren’t intended to — solve every issue. However, the new product does address many pain points, for example:

* Adding more descriptive statuses will drive transparency around what is happening with an idea. We’ll share more information about what the new terms mean when we launch.
* Displaying the Product Manager also increases transparency around who has an idea on their roadmap or who is actively developing functionality.
* Implementing Chatter enables @mentioning and makes it easier for PMs to reply to comments and engage in the dialog surrounding an idea.
* Adding fields for release notes and release allow Salesforce employees to point our community to where they can consume new features.
* Providing an intelligent search experience makes it easier for community members to find ideas for the products they use— and easier for PMs to find ideas for the products they manage.
* Delivering a new backend experience for Product Managers will decrease friction, and the community will hear from PMs more frequently. (I know you and our other community members don’t have insight into this, but the current process is painful for PMs. We’ve completely redesigned how PMs edit statuses, share updates and so forth.)

This is just the beginning. After our initial launch, we’ll continue to invest in new features, especially around intelligence and scale. We’ll also continue to invest in the program and advocate for PM engagement. I’d love your feedback around what you’d like to see in the site that we’re not addressing. Thanks!

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Stephen Weiss - 4 months ago

Man Carly, I gotta tell you - There's nothing in those screenshots that seems to address this question. I don't see any more information on that page than we're already getting. Except that that issue was actually delivered and none of the issues we care about will be updated.

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Carly Berman - 7 months ago

Hi everyone - The September cycle of Prioritization is now open! You have until September 28 to tell us which features you want Salesforce to build. Go here to participate: https://ideas.salesforce.com/s/prioritization Also, I’m proud to share that our team has made a great deal of progress towards rebuilding the voting & posting part of the IdeaExchange. We’re bundling the new features together, and plan to launch the experience within the next two releases.

What exactly is coming? We’ve completed development on Post Idea, which includes search-as-you-type duplicate detection. We are in the process of building a more informative Idea Record, which includes collaboration, release notes, descriptive statues, and more. Check out the sneak peek for Post Idea (image 1) and Idea Record (image 2) below.

Soon, we will break ground on Idea Search, which will include advanced search, sort and filtering options. I’ll follow up with a refined timeline for launch. As always, please reach out with any feedback, questions, thoughts. Happy Prioritizing!

Image 1:
Idea Submission

Image 2:

Idea Record Chatter

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Qin(Chloe) Chen - 8 months ago

Great
- Flag
Yolande Strydom - 9 months ago

Yes please!!
- Flag

Carly Berman - 1 year ago

Exciting news! The newest part of the reimagined IdeaExchange experience is live. Check out the “Prioritization” tab above and let us know what you think in the IdeaExchange Reimagined Chatter group.

Beginning with Winter '21 in late January, Prioritization is where you’ll go to let product managers know which top ideas you want to see in future releases. However, you won’t have to wait until January to try out the new functionality. After we officially unveil the new site at Dreamforce, you can prioritize some sample ideas from November 21 - December 4. You can also learn more about the IdeaExchange and how we plan releases with the new IdeaExchange Basics badge on Trailhead.

I’ve updated this idea to Partial Delivery, but please know that we’re already gearing up for phase 2 of this effort, where we’ll rebuild the posting and voting section of the IdeaExchange. We’ll continue to seek feedback from you, so stay tuned to the Chatter group for opportunities to review concepts and join research sessions. You’ll also continue to see incremental improvements to the program, including more consistent updates to top ideas, as we modernize Salesforce product managers' experience for interacting with your ideas.

As the product manager for the IdeaExchange, I can’t thank you enough for your help in shaping IdeaExchange Prioritization. I’m looking forward to partnering with you all on phase 2!

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Mitesh Sharma - 1 year ago

This needs to be detailed as explained by Steve mollis
- Flag

Jennifer Sacks - 1 year ago

Hi all - you have been instrumental over the last year in helping us pilot our new IdeaExchange Prioritization concept. We’re excited to debut the functionality as the first part of a reimagined IdeaExchange experience at Dreamforce ‘19. In the meantime, our release planning process is heating up again and we’d like you to help prioritize ideas for Summer ’20 and beyond. Please access the latest pilot prioritization survey September 9-22 and supporting information in the IdeaExchange Reimagined Chatter group: https://sfdc.co/PrioritizeIdeas.

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Scott Molinari - 1 year ago

Thanks @Scott Allen for the update.

I'll be honest, my concern is more for the many ideas still "lost" within the current process, especially the ones Steve was addressing in this idea, which have the "Under Product Team Review" status.

For instance, I'm really dying for the solution of the idea of getting time based workflow to honor business hours. I feel it's a no brainer, yet it is sitting in the "Under Product Team Review" status for probably more than 4 years now. It's just a guess on my part, but with the missing accountability that Steve also mentioned, it makes it feel that long. It can't be hard to do, since cases already use timebased workflow (escalations) taking business hours into account.

Here is the idea: https://success.salesforce.com/ideaView?id=08730000000Bpq3AAC

What is the plan for ideas like that one and the many more (+500) in the status of "Under Product Team Review"?

Scott

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Scott Allan - 1 year ago

@Scott Molinari - we'll drop an update in the IdeaExchange Reimagined Chatter group (https://sfdc.co/IDXrGroup), but in short, the team is building the new functionality to support the Prioritization concept that we've been manually piloting. We'll have one more round of manual Prioritization this Fall before debuting the new part of the IdeaExchange at Dreamforce.

Related to prioritizing the roadmap for Spring '20 and beyond (the Prioritization from May 2019) - the product teams are wrapping up release planning, so in late August we should be able to share which prioritized ideas are moving into the development phase.

While we're out on the road at community events and engaging with folks online, we're seeking more feedback on pain points with the current voting part of the IdeaExchange (i.e., notifications, lack of threaded comments, simplified/more meaningful statuses for ideas, etc.), as the team will be working on that shortly. We'll start dropping some polls / questions and proposals in the Chatter group - or find us at one of the six upcoming events in August to discuss more (see my recent post in the group https://sfdc.co/IDXrGroup). The community has been super helpful in shaping the new Prioritization program/functionality, so we're eager to dive into discussions on the voting piece and other related things such as Known Issues.

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Scott Molinari - 1 year ago

Not for Nuttin, but what's the status of the "new" idea exchange? There's no news in the community group about it either.

Scott
- Flag

Dushyant Sonwar - 1 year ago

Yes I agree , this is definately needed. Last week i was looking at this idea
https://success.salesforce.com/ideaView?id=0873A0000003TXFQA2

and i saw that it has been 2 years and there is no update on this from Salesforce , atleast it should give some status update , it would be okay if they are planning / not planning to implement the idea. But hanging idea in the middle is certainly not the good thought.