Some ideas for the IdeaExchange - Ideas - Salesforce Trailblazer Community
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Some ideas for the IdeaExchange

IdeaExchange

Not for nuthin' but it would be great if there was bit more transparency and accountability for Ideas that are in the "Product Team Review" status.  

Currently this is all we get:
User-added image

​You can see the Idea was submitted 3 years ago  
You can see that it has reached 5,000+ points  
You can see that is "Under Product Team Review"  

But that's it...

There's no Date Stamp of when the Status was changed to "Under Product Team Review" (or how long it has been in that status)
There's no record of who updated the Status or which Product Manager is reviewing this Idea
There have been no follow-up Status updates    

On the Idea Exchange home tab there's a link to this  Knowledge Article  
Overview & Status Definitions 
https://help.salesforce.com/articleView?id=000205453&type=1 

In it, there's this description for the  Under Product Team Review status:  

The Idea has reached the minimum point threshold (2,500 points), triggering a Product Team review for road map consideration and feedback. An Idea may stay in this status for a minimum of 1-3 months to provide the Product Team time to work the idea through the analysis and Product Planning cycle. Once reviewed, an update will be posted sharing the decision.

ONCE AN IDEA IS REVIEWED: 
After an Idea is reviewed by our Product Team, it will fall into one of two main groups based on its delivery potential. When an Idea has potential for delivery, it will have one of the following statuses.  As the Idea progresses through the product development process, the status will be updated accordingly.  

Unfortunately, for the most part this is not what is happening.  There needs to be more transparency, and more accountability.  The Idea Status updates should be posted by an actual Product Manager who takes ownership of the issue, someone who can and will be held accountable if there are no updates in the allotted time (not some anonymous IdeaExchange Moderator).  If the Idea is reviewed and the answer is "No" or "Not gonna happen anytime soon" then that's okay, I think we can all handle that, as Shawna Wolverton (Salesforce) once said "not everyone gets a pony".   But if there's no ownership and accountability, then the IdeaExchange may as well be The Island of Misfit Toys.  

Merge Idea · Flag

Latest Comment from Salesforce

  • Carly Berman - 8 months ago

    For those who have been following our journey to reimagine the IdeaExchange, we’re approaching a huge milestone: the new posting and voting part of the site will launch within the next four months (safe harbor). I’ll share a target date as we get closer. When it launches, you’ll have access to intelligent search, simplified idea posting, enhanced collaboration and greater transparency from Salesforce.

    Between now and then, our team is building the Idea Search experience, putting the finishing touches on the site and preparing to migrate from the legacy product to our new product. 

    In one of my previous comments, I shared mockups for Post Idea and Idea Record. Below is the design for Idea Search. In addition to AI powered search, it will include filters for you to narrow down what you’re looking for and quick views for recently delivered ideas and ideas you’ve previously interacted with. 

    User-added image

    Let me know if you have any questions or feedback. And, go to our IdeaExchange trailblazer community group to learn more about the reimagined effort and migration plans:  https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000Tudw 

    Thanks everyone! 

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