Color Indicator For Omni-Channel Presence In Lightning Console Utility Bar - Ideas - Salesforce Trailblazer Community
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Delivered in Winter 20
Delivered in Winter 20

Color Indicator For Omni-Channel Presence In Lightning Console Utility Bar

Lightning Experience

Our users would like to have their Omni-Channel Presence clearly indicated with some sort of easily recognizable identifier in the Lightning Console Utility Bar for the Omni-Channel component. This feature exists currently in the Classic Console and we'd also like for something similar to be available in Lightning. This will allow our users to quickly identify what their omni-channel presence is without having to open the component. 

Classic Console:
User-added image

Lightning Console:
User-added image

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Latest Comment from Salesforce

  • Xander Mitman - 11 months ago

    This is delivered in Winter '20 in partnership with the Omni-Channel team from Service Cloud. Here is a screenshot from production:
    Omni-Channel utility icon


    My team delivered the underlying platform API. If anyone wants to apply similar stying to your custom utility component here are the release notes:

    https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_api_lightning_console.htm
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