Allow for Operational Email sending out of Engagement Programs - Ideas - Salesforce Trailblazer Community
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Allow for Operational Email sending out of Engagement Programs

Automation & Engagement Studio

Have an Operational checkbox for the entire Engagement Program OR set up at the Send Email step a way to check if the send taking place (albeit a template) is Operational for this purpose since right now it is only possible through List Emails. 

We have clients who need to send operational emails frequently and are by law required to track engagement with those emails. They would ideally use Engagement Programs to automate making sure if they didn't open it or acknowledge it through some other desired action on the first send that there is logic built into program to send follow-ups or specifc paths based on who they are and what they've done or not done. 

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