Need access to custom fields from user object when doing Service Cloud Reporting - Ideas - Salesforce Trailblazer Community
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Need access to custom fields from user object when doing Service Cloud Reporting

Operational Reporting

When working in the Sales Cloud and writing reports, you have access to any custom fields that you created on the user record so that you can include them in your reports.  However, this is not true for the Service Cloud!

Lack of access to Case Owner fields

This shortcoming appears to be due to Cases being able to be owned by either a User or a Queue, and thus this may be a hard idea to implement, however I believe it really important to have access to these fields for many customers.  I know it is for my current customer.  If you agree, please vote!  

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