'Reply'&'Reply All' button missing using custom emailpublisher on Case feed - Ideas - Salesforce Trailblazer Community
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'Reply'&'Reply All' button missing using custom emailpublisher on Case feed

Email & Email Templates

Hi i have a very simple email publisher to replace the original one :->

<apex:page standardController="Case" >
    <apex:emailPublisher entityId="{!case.id}"
        fromVisibility="selectable"
        subjectVisibility="readOnly"
        toVisibility="readOnly"
        fromAddresses="support@abc.com}"
        emailBody=""/>
</apex:page>
So i remove the standard 'Answer Customer' action and add in my custom emailpublisher in. Now all my email message record feed doesn't have the 'Reply' & 'Reply to All' button. What have i missed out? Basically what I want to achieve is I want the sender to default as our support email instead of user's personal email.

With Answer Customer Action

enter image description here
Without Answer Customer action (replaced with my custom email publisher)

enter image description here
'Reply' & 'Reply to All' button missing from email message feed page when using custom emailpublisher eventhough its visible when you click on the "view email" link. But Could not identify how customizing Email publisher affects "Reply" or "Reply All" Button.

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