Trigger Case Assignment Rules when using a Publisher Action - Ideas - Salesforce Trailblazer Community
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Trigger Case Assignment Rules when using a Publisher Action

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We have recently started using publisher actions to create cases and child cases.

Works well, however case assignment rules are not being triggered.

There is no option to reveal the "assign using assignment rules" checkbox that can be revealed on the standard case layout.

Please enable that checkbox to be revealed and used when creating cases via publisher actions.


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