A person may have multiple Salesforce Success Community profiles, although (s)he only uses one to participate in the Success Community. Profiles may come from multiple DE orgs, or from previous employers. The problem created by these multiple profiles is that other Success Community members cannot identify which profile to mention in a Chatter post or which profile to engage when searching for people. Furthermore, with previous employers, users may no longer have access to the user accounts tied to the profiles.
Salesforce can alleviate this problem by creating a process where a user can fill out a form to request deactivation of a profile. Deactivation could involve the following:
- Changing the user profile picture (from the current blue smiley face to a gray '-')
- Changing the profile's first and last names to "Inactive" and "User"
- Redirecting other users to the active profile when someone attempts to view an inactive profile
- Preventing the user from posting to Chatter, Answers or Ideas
It's important to note that none of the above
precludes (or should preclude) a user from logging in with an active DE account that is marked as "inactive" in the Salesforce Success Community. As needed, the user should be able to log in with an "inactive" Success Community profile and browse or install apps from the AppExchange.