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Live Agent - Auto Response for transfers

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Auto Response for a new chat should not be the same as the auto response for a transferred chat.

Allow transfers to have their own response or disable the auto response on transfers.

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Latest Comment from Salesforce

  • Noopur Bakshi - 2 months ago

    A feature based on this idea, which separates the initial chat greeting from the greeting used when an additional agent joins the chat through transfer, is included in the next cycle of IdeaExchange Prioritization from September 14 - 28. Help us determine if we should prioritize this feature over others on our product roadmap as we begin planning for Summer '21 and beyond. Click the Prioritization tab above or visit
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