Gain the ability to report on Live Agent and Service Cloud users - Ideas - Salesforce Trailblazer Community
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Gain the ability to report on Live Agent and Service Cloud users

Operational Reporting

As it stands now, administrative reports cannot report on these extra licenses.  The administrator has to resort to SOQL queries on the User object with queries like "SELECT name, id, UserPermissionsSupportUser, UserPermissionsLiveAgentUser FROM User where etc...'  .  I think it's about time we are able to report on these users since these licences cost extra and the bookkeeping has to be in order.

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