Creating Case from Live Agent Chat Automatically - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
1,140  Points
Idea has been posted. Give it an upvote or downvote.

Creating Case from Live Agent Chat Automatically

Accounts & Contacts

For clients like us where you create a Case for every customer interaction, it would be beneficial to have the Live Agent tool automatically create a Case at the end of a Live Chat.  Presently you have to press "Create Case" which adds steps to the process.

Merge Idea · Flag

  • Upvotes
  • Downvotes



from AppExchange

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.