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1,150 Points voting closed

Delivered in Summer 17

Sean Soriano

Automatically assigning articles into Navigational Topics

Knowledge

Currently, assigning articles to a Navigational Topic on a community only adds CURRENT articles of your chosen Data Category. Which means if a new article is published it would have to be added manually to a Topic again requiring manual process and maintenance.

It would be great if there was an option on setting up navigational topics to automatically add subsequent published articles of your chosen Data Category.

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Comments ( 25 )

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Eric Lerner - 3 years ago

Inded it is! I'll mark this one as done... if I can figure out how. (-:
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Jason Connell - 3 years ago

looks like this can now be accomplished in Summer '17 http://docs.releasenotes.salesforce.com/en-us/summer17/release-notes/rn_networks_automatic_topic_assignment.htm
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Andy Roy - 3 years ago

That's great news, Eric! Spamming the missing "like" button on your comment. ;)
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Eric Lerner - 3 years ago

All --this is coming in our Summer'17 release. Stay tuned! (Safe Harbor)
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Shabbir Mukadam - 4 years ago

@Mohith Shrivastava - Can you share you code-based approach/design?
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Jodie Miners - 4 years ago

Why isn't this a thing? It is completely ridiculous to have to add the Topics manually to every article.
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Brandon Wermes - 4 years ago

The current process does appear to be unneeded steps when working with articles, especially if one wants a "fire and forget" style of article publication.
+1 for this idea for sure.
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Sakthivel Thandavarayan - 4 years ago

This shouldn't be this hard and its not efficient, need a better way. Consider this idea.
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Andy Roy - 4 years ago

This seems more like a bug fix than an enhancement to me. Creating a relationship between a Data Category and a Navigational Topic makes sense. Having to manually "fix" subsequent articles where that relationship should apply is counter-intuitive and counter-productive.

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Rob Macintosh - 4 years ago

This is absolutely neccessary - i'm amazed that this is a manual task. The following workflow is *very normal* for a business using SFDC:

1) Add an article via article management
2) Assign article to a data category
3) Review/Publish article
4) ... This is the point that it should automatically push into a topic based on a mapping, however at this stage you have to go back into the article management area of the community management, and now manually map the category to the article. Every single time.

Please fix!

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Jagadish Kota - 4 years ago

We were able to successfully solve this problem by writing a batch job which automatically assign articles to community topics.
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Billy Tsang - 4 years ago

Agree!
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Jim Simon - 4 years ago

+10
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Tony Van Oort - 4 years ago

Agree!
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Alex Kazlou - 4 years ago

We really need this. We follow a KCS best practices and need to make articles available as soon as possible.
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