Show both plain text email AND html email in the same email status related list. - Ideas - Salesforce Trailblazer Community
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Show both plain text email AND html email in the same email status related list.

Applications, Sales Force Automation

Problem: It is possible to send email it two formats in SF today: Plain text or HTML. Only HTML mails is logged in the "HTML email status"-related list... Why is not ALL emails logged in one related list?

If you dont select a html template when you send your email it will be sent in plain text. Both HTML emails and plain text emails will generate a task to be logged in the activity history. That's great but why only log HTML emails in the related list? Dont get that at all (i might be missing something?)...


Please show both plain text emails AND html emails in the "Email status"-related list.


Suggestion: 

1) Rename the "HTML email status"-related list to "Email status" and track all emails in the same list.

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