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Multi-Language Knowledge Search

Knowledge Search Component

In Salesforce Knowledge with Multi-Language support, the Language filter dropdown does not allow selection of multiple or all languages when searching.  If an agent wants to search articles across many languages, they need to search on each language individually by changing the filter selection and re-submitting the search.

It would be nice to have "No Filter" and "All" options in the Language filter, like there are in the Knowledge Categories filter, or using multi-select checkboxes like in the Article Type filter.

Merge Idea · Flag

Latest Comment from Salesforce

  • Xander Mitman - 4 months ago

    Hi everyone, I'm the product manager for Knowledge. We're looking at ways to make finding Knowledge better, faster, and easier in the next 2-3 releases. I'll add this one to the list.

    Thanks,
    Xander

    Director, Product Management | Knowledge (Service Cloud) | xmitman@salesforce.com
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