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Andrés Garate

Increase the limit on the number of reports a user can subscribe to

Operational Reporting

The new report subscription feature is really nice, but only being able to subscribe to 5 reports is not helpful. Most users who want to subscribe to reports want to do this for at least 10 - 15 reports. I'm not sure why the limit is hard-coded to be 5 but having a higher limit (like 25?) would be much appreciated.

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Latest Comment from Salesforce

Anusha Surepeddi - 8 months ago

Hi All,

I know everyone is looking forward to this one. However, in full transperancy, the challenge is really a scale problem for us. Operational Reporting team is dependent on the new Lightning PDF Service in order to increase this limit. The current service we have that renders the HTML for the email can't scale after 5 subscriptions per user (otherwise we run into service protection issues, where things could crash). Unfortunately the new lightning PDF service isn't fully ready to be used for report & dashboard subscriptions (current estimate is Summer'21 release). We are working internally to see if we can push that team to deliver earlier.

Thank You,
Anusha

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Jesse Hobbs - 5 hours ago

The limit isnt 5 subscriptions per user, its that a user can only CREATE 5 subscriptions. This is the really ridiculous part of this limit. 5 subscriptions per user is irritating, but the fact that as an admin I can only create 5 is unacceptable. Im not actually recieving those subscriptions, I am just trying to setup reports (i.e. Commission) to go out to my team at regular interval. I happen to have a team bigger than 5. Fix it please

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Simon Baker - 3 days ago

I understand the scale issue but if every user can subscribe to 5 and there are 100 users why not make it an org limit of 500 which would allow admins to easily maintain report/dashboard subscriptions.

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Samantha Wessel - 4 days ago

This limit is ridiculous, especially for admins who need to assist others with subsricptions. I don't receive any reports myself but could only help one team get themselves set up and then hit a limit. Getting each user to let me log in as them (and explain to them how they do that) and then log in as them and do the action is a big waste of time too.

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Deborah Jones - 5 days ago

I need this, I need to send a pipeline report to each of my 20 partner organisations monthly for discussion at a monthly meeting. At the moment I have to run each manually, I should just be able to have them drop into my inbox and use auto forward. It should not be this difficult!

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Chris Menga - 5 days ago

We really need this and as soon as possible.
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Boyd Petrie - 7 days ago

This is frankly embarrassing that Salesforce has this limitation. It's almost mind-boggling how limited this is. It seems the developers at Salesforce have this as a very low priority. I was hoping when they purchased Tableau that this would be used to help with the already lackluster reporting capabilities of Salesforce. But it's been over 1 year since that acquisition, and we're still facing reporting limitations like this.

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Marc Lester - 9 days ago

@Jasen Farmer, A workaround for this limitation, assuming you are an Admin for your Org and you have the option enabled to Login as other users, is to log in as different users and subcribe as those users. This would not count against your 5 subsriptions, it would count against that user you were logged in as.

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Jasen Farmer - 11 days ago

Frustrating because not only can you only have five subscriptions, that means you can only CREATE five, not subscribe to five. So, if you want to create a subscription for users other than yourself (users your admin view rights for example) and not receive the subscription (sort of inherent in definition IMO), these still count as part of your five subscriptions.

So, you can only create five subscriptions in total, whether or not you're RECEIVING the subscription or not.

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Marcel Hobizal - 13 days ago

@Anusha, any updates on this - is Summer '21 going to happen? Having a limitation like this requires us to still use Classic and schedule reports. 5 years and counting!
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Jennifer Ortiz - 13 days ago

This is a must!
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Jess Jakobovic - 18 days ago

Linda Hayes, to answer your questions, the limit is not combined for dashboards & reports. You can subscribe to 5 of each, which is still not that many but helps a little. You can forward a report you received in your in email as much as you want as that is outside of Salesforce. You could subscribe all those people to your report in Salesforce as well. The number of people subscribed to a single report is not limited. What is limited is the number of reports each person can receive by email.

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Lynn Hayes - 18 days ago

Is 5 the limit for subscribing to dashboards and reports combined? Also, if I subscribe to a report and schedule to me, can i forward that report to an unlimited number of people?
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Andy Haas - 19 days ago

A few notes on this that I think needs to be considered after a lengthy call with Salesforce Support.

Scenerio 1: If a user subscribes other people, and not themselves to a report that counts against your 5 subscriptions.
Details:
I am requested to build a report for our accounting team and have the report get sent to 3 people in the accounting team ever week. I build said report and then click Subscribe and add the correct recipents, while removing myself from the recipents.

Scenerio 2: Another user adds you as a recipent to an report. You are already set up 5 subscriptions and you get an error message stating you must unsubscribe from a report.
Details:
A colleage adds you as a recipent of a report. You no longer need that report ever day at 7 AM. You try to unsubscribe from that report but you get the message that you first need to unsubscribe from another report first. You know from your inbox that you do not get 5 reports within a week.

Change Request Suggestions:
Change how you are "Subscribed" to reports is calculate. As an administrator I need the ability to set up other users as "Subscribers" to as many reports as needed, I should not have to log in as that user to add them to the report. What I suggest is that the "Subscibed" field needs to be calculated only if you are a recipent of a report thus this would remove the Administrator issue and still keep in place the 5* reports per user limit.

*Hopefully you can increase this limit as this is a sad number, 20 seems like the most rounded number

Please contact me if you have questions as I would love to give you a demestration on this bug.

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Joe Schueller - 20 days ago

I'm chiming in again because I yet again had to explain this to several key stakeholders of mine and they weren't pleased about it. We really, really need this! Is this still on track of Summer '21 (or hopefully earlier)?