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Andrés Garate

Increase the limit on the number of reports a user can subscribe to

Operational Reporting

The new report subscription feature is really nice, but only being able to subscribe to 5 reports is not helpful. Most users who want to subscribe to reports want to do this for at least 10 - 15 reports. I'm not sure why the limit is hard-coded to be 5 but having a higher limit (like 25?) would be much appreciated.

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Latest Comment from Salesforce

Anusha Surepeddi - 10 months ago

Hi All,

I know everyone is looking forward to this one. However, in full transperancy, the challenge is really a scale problem for us. Operational Reporting team is dependent on the new Lightning PDF Service in order to increase this limit. The current service we have that renders the HTML for the email can't scale after 5 subscriptions per user (otherwise we run into service protection issues, where things could crash). Unfortunately the new lightning PDF service isn't fully ready to be used for report & dashboard subscriptions (current estimate is Summer'21 release). We are working internally to see if we can push that team to deliver earlier.

Thank You,
Anusha

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Comments ( 1,103 )

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Barunava Pal - 2 days ago

Salesforce - can we expect this in Summer'21?
- Flag
Ashley Michelle Glenn - 3 days ago

We also need this as well. Yes, please keep us posted. It is a major concern for us as well. Regards!
- Flag
John Creswell - 5 days ago

I'm hoping this comes into play sooner than 6 months out during Summer 2021.Please keep us posted since this truly impact high sales review given Leadership.
- Flag
Kaycee Neoh - 8 days ago

5 is too few, or at least an option for us to leverage the usage among users within the same org
- Flag

Nimish Singh - 24 days ago

This is an important request from the user and looking forward to hear on how SF is progressing on this.
As a workaround, it would be really great if SF can provide an increased limit to at least a small number of users in some way and have a limit of how many users can have that increased limit.

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Tatiana Zanon - 24 days ago

Hi @Anusha, how is moving the plan to have the subscriptions increase by Summer'21? We're still 6 months to go from your latest message 9 mths ago about this enhancement.
- Flag
Kathryn Hedt - 26 days ago

Exactly the same as others - 5 is far too few. High priority.
- Flag
Kevin Mackey - 1 month ago

Kris,

I would be very interested in hearing what CRMs you are considering or decided upon.
- Flag

Kris Post - 1 month ago

This limitation and the inability to have real time dashboards were 2 of the key factors in us deciding to cancel our Salesforce subscription. All of the ERP systems we looked at had built in CRM that were comparable, and in many situations, better than Salesforce. Salesforce needs to start listening to their customers instead of their developers!

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Cynthia Gener - 1 month ago

Thank you, Anusha, for your team's efforts in trying to get this done sooner. I understand the many dependencies that can occur in a massive platform such as Salesforce.
- Flag

Craig Seddon - 1 month ago

so in this day and age a vaccine for Covid can be created and rolled out in a record 9 months, but Salesforce still can't find a way to allow users to subscribe to more than 5 reports. It's bonkers!!

Come on Salesforce, pull your finger out and sort this - it's a must

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Amir Hafeez - 1 month ago

@Anusha Surepeddi can you clarify the lightning pdf service will be something that will be available to customers, is this similar to rendering html to pdf like visualforce pages for lighting wb components?

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Wafer Studios - 1 month ago

Hey everybody,

If you're just trying to deduce where and how your subscriptions are being used, our app can do the trick!
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FAgN6UAL

We include a no-risk 30-day trial. Simply install the app in a sandbox or via the direct package link (https://login.salesforce.com/packaging/installPackage.apexp?p0=04t6g000007zHgk).

If you decide you'd like to keep the app but can't afford it, we're always happy to work with small and non-profit businesses. Just reach out via https://appwafer.com.

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Lori Bittick - 1 month ago

this is a total MUST. As a system Admin, I setup reports for people who have free licenses just so they receive the report but I can't setup report via subscribe because it counts against my 5 although I don't receive the email. System Admins should have unlimited subscribing ability. Users can be limited to say 10 but System Admins should have unlimited.