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Andrés Garate

Increase the limit on the number of reports a user can subscribe to

Operational Reporting

The new report subscription feature is really nice, but only being able to subscribe to 5 reports is not helpful. Most users who want to subscribe to reports want to do this for at least 10 - 15 reports. I'm not sure why the limit is hard-coded to be 5 but having a higher limit (like 25?) would be much appreciated.

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Latest Comment from Salesforce

Anusha Surepeddi - 4 months ago

Hi All,

I know everyone is looking forward to this one. However, in full transperancy, the challenge is really a scale problem for us. Operational Reporting team is dependent on the new Lightning PDF Service in order to increase this limit. The current service we have that renders the HTML for the email can't scale after 5 subscriptions per user (otherwise we run into service protection issues, where things could crash). Unfortunately the new lightning PDF service isn't fully ready to be used for report & dashboard subscriptions (current estimate is Summer'21 release). We are working internally to see if we can push that team to deliver earlier.

Thank You,
Anusha

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Comments ( 1,025 )

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JINESH GHAGHADA - 20 days ago

Really hope this will be ready prior to Summer '21. 5 is way to less!!
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Mark Wiggins - 23 days ago

Without an increase, the only option is to use Classic to schedule reports (for those who can), which means there will never be 100% lightning user adoption.
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Susan Twartz - 23 days ago

FWIW I'm currently getting around this problem with my senior management reports by putting them on a dashboard and scheduling that for them. This way they are getting the snapshot data from 7+ weekly reports but only using 1 subscription.

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Mary Moeller - 23 days ago

Just ran into this today. I really wish we could raise this limit. Thank you to everyone who's working hard on getting this fixed!
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Jerrod Knapp - 24 days ago

Adding my comment and upvote! Thanks!
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Rachael Floyd - 24 days ago

What? I can only subscribe to five reports?? This is a big problem, and somehow I only realized the restriction when I noticed that it has been a while since I received one of the export compliance reports that I subscribe to. I didn't receive an error message or warning, the reports just stopped coming at around the time I started using lightning. Ugh.
The suggestion of a shared limit will work for us - most of my users do not subscribe to any reports

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Richard Razon - 28 days ago

If you can not increase the limit, please make it a shared limit per org, not per user. In the same org, some users don't need to subscribe to any report, while some users need to subscribe to more than 5 reports.

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Candace Pridgeon - 1 month ago

This is a showstopper for my/my teams adoption sadly. I'm in Classic until this is introduced.
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Joshua Dykstra - 1 month ago

I'd like to amend my comment on this topic. I don't need "unlimited" user subscriptions. What I need is all my Users (5 subscriptions each) to all fall under the admin control. Using that methodology, the number of subscribed reports is comensurate with the number of users in my base. Currently, my org would support roughly 1200 subscribed reports if every users were to enable their max of 5. If that entire number was under my control as admin I would have exactly what I need, with about 1,000 to spare. Even if the scale was 1 subscribed report per user (perhaps with a min of 20?); that would likely give most admins what they need.

I understand the scaling issue, but if you remove the subscription option from users, it should reduce the load.

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Christina Fliakos - 1 month ago

What concerns me the most is that this request has been open for 5 years, has received 5,798 Votes and over 1,000 comments supporting WHY this hinders productivity for Salesforce users. This is not the first time that Salesforce has left little be desired in support for product development based on customers' feedback. These are basic pain points that should have been considered by the developers at the time of creation.

Once the pain was identified, a hard push to get improvement across the line should have been put in place. I am completely familiar with bandwidth issues but the ability for Salesforce to accomodate changes to address improvement requests promptly continues to be discouraging.

@Anusha Surepeddi

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Rebecca Nichols - 1 month ago

Please! The 5 report limit is killing us!
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Mei Ling Kuan - 1 month ago

this so painful please hurry.. ridiculous we have only 5 reports scheduled.
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Amanda Snell - 1 month ago

Please, 5 reports is nothing!
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Ralf Pfister - 1 month ago

Please expedite. 5 reports is like flying with one wing ...
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Joe Schueller - 1 month ago

Really hope this will be ready prior to Summer '21. It's difficult to be an evangelist of the platofrm on one hand and an apologist for its shortcomings on the other.
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