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AASF Director

Workflow email alerts to contacts should be recordable as activity history

Process Automation

The new ability to send email templates to contacts triggered by time-based workflow is a great process automation capability, but we need to see the history of those emails against the contact. There should be a check box when you create an alert that is, "Track history" so that when a contact calls in to discuss the contact of the email we have a record of what was sent.

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Latest Comment from Salesforce

Jason Teller - 8 months ago

Quick update: thanks again for the feedback as well as the community solutions mentioned to help with updating activity history. While it is still on our radar and we've had some internal discussions on prioritizing this feature, we are continuing to focus on Lightning Flow specific investments in the near term.

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Penny Rodie - 1 day ago

C'mon Salesforce.
- Flag
IT ADMIN - 2 days ago

Please add this feature. Very much needed!
- Flag
Toyota Ryoko - 2 days ago

We need this feature.
- Flag
Collin Toyn - 6 days ago

This has been an idea for 13 years??????? WTF?! This seems so obvious and completly necessary.
- Flag
Dharmendra Bhuva - 7 days ago

Must have feature. Not sure why it is not prioritized yet.
- Flag
App Solve - 27 days ago

yes we required this feature
- Flag
Giselle Miller - 1 month ago

This feature is a must have. We send clients emails via email alerts and need that visibility on their activity.
- Flag
Ryan Belisle - 1 month ago

I am a new user and I thought I was doing something wrong when I was looking at the activity history on the system emails I setup....but...alas....this important feature isn't available yet.
- Flag
Edmond C - 1 month ago

I'm new to SF but if this is the way they are welcoming and delivering needed features this a red flag for me...
- Flag
Michca Morris - 1 month ago

There is no point voting to prioritise ideas that we dont really need because Salesforce does not put these really important popular ideas on the list. They are still in the "too hard" basket. :(
- Flag
Jimmy Jacobson - 1 month ago

PLEASE add this feature ASAP. I'm so incredibly shocked that this isn't implemented yet. 62k points, I think it's time. We really need to see if our emails sent via email alerts are being opened.
- Flag

Raghavendra Sharma - 1 month ago

How can we track an email which is sent through the process builder and the process builder is written on a custom object. Please help us we are facing an issue with our customer and the customer said that he doesn't receive any email but we have written an email alert through a time-dependent process builder when a record is created then its fire, this process builder is written on a custom object. So how can we generate email log file for last 3 month.

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Rana Hamidova - 1 month ago

Please prioritise this! It is important to see the email alerts in the activitiy with the email message.

Regards,
- Flag