Workflow email alerts to contacts should be recordable as activity history - Ideas - Salesforce Trailblazer Community
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Workflow email alerts to contacts should be recordable as activity history

Process Automation

The new ability to send email templates to contacts triggered by time-based workflow is a great process automation capability, but we need to see the history of those emails against the contact. There should be a check box when you create an alert that is, "Track history" so that when a contact calls in to discuss the contact of the email we have a record of what was sent.

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Latest Comment from Salesforce

  • Jason Teller - 6 months ago

    Quick update: thanks again for the feedback as well as the community solutions mentioned to help with updating activity history. While it is still on our radar and we've had some internal discussions on prioritizing this feature, we are continuing to focus on Lightning Flow specific investments in the near term.
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