Work.com
Leading Through Change with Data
COVID-19 Data Hub
COVID-19 Global Daily Tracker
Global Economy Data Track
Government Data Track
Healthcare Data Track
B-Well Together
Leading Through Change
Salesforce Care
Leading Through Change Blog
Trailhead Resources
AppExchange Resources
MuleSoft Resources
< Back to List
AASF Director
Workflow email alerts to contacts should be recordable as activity history
Process Automation
The new ability to send email templates to contacts triggered by time-based workflow is a great process automation capability, but we need to see the history of those emails against the contact. There should be a check box when you create an alert that is, "Track history" so that when a contact calls in to discuss the contact of the email we have a record of what was sent.
Merge Idea · Flag
Jason Teller - 1 year ago
Jeff Hilyard - 3 days ago
Jon Rolph - 5 days ago
Lucy Worthington - 19 days ago
Kelly Bentubo - 24 days ago
Steve Fischer - 1 month ago
John Crapuchettes - 2 months ago
Andy Bateson - 2 months ago
Sara Pope - 2 months ago
Chris Daignault - 2 months ago
Chris Weihe - 2 months ago
Benedikt Spannocchi - 2 months ago
AZHAR BAHRAINWALA - 2 months ago
Jan Eakin - 3 months ago
Harun Tok - 3 months ago
Taylor Hatchell - 3 months ago
Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.
Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.
Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.
Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.