Use 'Owners' Manager for workflow purposes - Ideas - Salesforce Trailblazer Community
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Use 'Owners' Manager for workflow purposes

Process Automation

Currently, it is not possible to have a workflow alert (email) sent to the Record Owner's Manager (as defined in user profile). This is a very important feature for objects that are using workflow alerts rather than approval processes.

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Latest Comment from Salesforce

  • IdeaExchange Moderator - 5 years ago

    Hi Everyone- based on feedback from the community I have re-opened this Idea.  What the Process Builder delivered wasn't exactly what was asked for here- so our apologies!

    I'm working on an update to see when what was asked for will be delivered and will post again once I have that info. Thank you for your patience and understanding. 
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