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Restrict Which Address You Can Send an Email From


We have multiple email addresses set up with Email to Case. Unfortunately, there is no way to restrict which email address different users can send emails from. Therefore, we have mail addresses A and B on Email to Case. Matt is on team A and Jim is on team B. Matt and Jim can both send emails on behalf of both addresses. Currently, there is no way to restrict this.

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Latest Comment from Salesforce

  • IdeaExchange Moderator - 5 years ago

    Hi Everyone- quick update on this:

    You can use the Default Handler for email action (Apex code) to restrict access to FROM addresses in the case feed. For more information, please see the following link:
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