Restrict Which Address You Can Send an Email From - Ideas - Salesforce Trailblazer Community
Trailblazer Community

All Ideas

Idea Details

Post an Idea
9,130  Points
Partial Delivery
Idea was partially delivered. We post an update about anything that wasn't delivered.

Restrict Which Address You Can Send an Email From

Service

We have multiple email addresses set up with Email to Case. Unfortunately, there is no way to restrict which email address different users can send emails from. Therefore, we have mail addresses A and B on Email to Case. Matt is on team A and Jim is on team B. Matt and Jim can both send emails on behalf of both addresses. Currently, there is no way to restrict this.

Merge Idea · Flag

Latest Comment from Salesforce

  • IdeaExchange Moderator - 5 years ago

    Hi Everyone- quick update on this:

    You can use the Default Handler for email action (Apex code) to restrict access to FROM addresses in the case feed. For more information, please see the following link:
    https://www.salesforce.com/us/developer/docs/apexcode/Content/apex_interface_QuickAction_QuickActionDefaultsHandler.htm
  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.