Using Hashtags to fill in fields with Email to Case

It would be great if you could set specific hashtags that would populate specific fields in Cases when using Email to Case. 

0 comments · 6 years ago

Automatically tag a macro on cases

HI, Please help us understand that how we can automatically tag a macro on cases while the same would be used in sending an email need to track what all macros has been used for a particular cases

0 comments · 6 years ago

Salesforce1 Needs to support deep-linking to Visualforce pages with parameters

Salesforce1 does support deep linking to object edit and detail pages, but it does not allow applications to pass parameters in to a mobile-enabled Visualforce page. This would be extremely useful for deep-linking from a SF1 custom app to a native… Show more

0 comments · 5 years ago

SalesForce new case number

When starting a new case, I would like to have salesforce automatically assign a new case number and then date and time stamp this event. Currently it does not assign a case number until you hit save. This creates an extra step for support reps.… Show more

0 comments · 11 years ago

Option for org wide "Do Not Reassign" on Case Assignment Rules

It would be useful to have the ability to set a "Do Not Reassign" option on Case Assignment Rules if no matching rule is found. The functionality should also confirm to the user via an on-screen message that no matching case assignment… Show more

0 comments · 11 years ago

Case Comments + Case History Combined Related List

It would be very useful to have, on the Case, a related list that combines Case Comments and Case History. This would allow to see at a glance what has been done on the case as well as what has been written, without having to scroll up and down the… Show more

1 comment · 11 years ago

Make change owner screen like knowledge article assignment

It would be great to have the "Change Owner" screen be a pop-up with the ability to select a new owner add a note (case comment) before assigning, just like the new knowledge article assignment interface.

7 comments · 11 years ago

Enable sidebar components in console view

We would love to be able to enable side bar components in the console view. This is important because our AppExchange Address Management App uses a component to work with the edit page fields.

5 comments · 11 years ago

Allow the creation and use of Solution/Knowledge Base templates

My organization mainly posts two types of solutions to our Knowledge Base. It would be nice to be able to have templates for those, rather than having to write them out each time.

0 comments · 11 years ago

Embed Videos in new Salesforce Knowledge

Please add the ability to input free-form HTML code (like embedded YouTube video clips) into Salesforce Knowledge articles.

16 comments · 11 years ago