Social Studio - Twitter Friend feed in engage column

Add Twitter friend feed to Social Studio engage section. Being able to "engage" with my followers posts is essential in order to be able to really engage with our customers. Engaging onlyon direct mentions of our @handle is not full… Show more

1 comment · 6 years ago

Social Studio - Add support for Facebook native video posts

The evidence is in that native Facebook videos perform better than embedded YouTube videos on Facebook.  Video is becoming common enough media type that this should be something that a social media management (SMM) tool handles.  I don't want to… Show more

0 comments · 6 years ago

Social Studio - Posting multiple pictures in Facebook/Twitter post

Currently Social Studio only lets you post a single picture when publishing Facebook posts or Twitter tweets.  A brief look at both APIs and it seems like it is possible to loop photo posts, allowing for the posting multiple photos in a single post… Show more

8 comments · 6 years ago

Share Link onto Facebook

The link could be shared onto the user's FB page and when the FB visitors click onto the link, the email pops up from Salesforce.  Similar idea is currently done by a competitor.  

0 comments · 6 years ago

LinkedIn language targerting in Social Studio

Being able to target LinkedIn company page and/or showcase pages against particular languages is particularly important to multinationals. Especially if they want to avoid spamming users with posts in languages they do not understand.  I have found… Show more

0 comments · 6 years ago

New Jigsaw sync method for 'Fill blanks and overwrite selected fields'

Currently my only two options for Jigsaw sync methods are 'Fill blank fields' and 'Completely overwrite these selected fields'. I need one that will 'Fill blank fields and also overwrite these selected fields, regardless of… Show more

3 comments · 10 years ago

Social Studio - Tagging other pages/users when publishing content

Hi,Currently in Social Studio you cannot tag users (i.e. @User123) when you publish via Social Studio to Facebook or Twitter.When will this functionality be available?Cheers Talan

11 comments · 5 years ago

Apply new Social Hub rules to existing social posts

If I discover a post in Radian 6 that wasn't captured with my existing keywords/rules, I want the ability to create a new rule and retroactively apply it to existing social posts for a specific time period (e.g. last 24-48 hours) so I can use… Show more

0 comments · 6 years ago

Where are support forums for Radian6?

I cannot find any support forums or categories for Radian6 in Answers, developer forums, or partner portal.  So ironic that Radian6, the social engagement tool, has no social presence at all in the Salesforce world.

2 comments · 6 years ago

Separate Link Statistics for Social Studio Post

When we create a post in Social Studio, we can use Link Shortening - Bddy.Me (powered by Bitly) Sometimes in a post, there are few shortened links. Currently the post statistics only show the combined clicks, how do we know the clicks for each link?… Show more

1 comment · 4 years ago