Ideas - Salesforce Trailblazer Community
Trailblazer Community
Post an Idea
20  Points
Open
Idea has been posted. Give it an upvote or downvote.

Raising a Case should ask about Grant Login Access (like it used to do)

Recently the user interface for raising a Salesforce Support case was changed.  It looks very nice.  However, previously we would be asked a question "Have you granted login access?" and we could then do it and say yes. Now we are not asked… Show more

4 comments · 1 month ago

10  Points
Open
Idea has been posted. Give it an upvote or downvote.

Omni Channel Offline Form customization

Hello,I think the omni-channel offiline form feature should be more customizable than it currently is. Whenever a client tries to use our chatbox and we don't have agents online, they get to create a case, but they can only enter the name for the… Show more

0 comments · 2 months ago

10  Points
Open
Idea has been posted. Give it an upvote or downvote.

Salesforce's Support Portal (help.salesforce.com) file attachment limit

Please increase the file attachment limit in the Salesforce help portal beyond 4mb.  I have regularly had videos of problems, HAR logs, and other content that I cannot share with your support team due to this limit. Show more

1 comment · 4 months ago

390  Points
Closed - Low Activity
Closed - Low Activity

New Premier Support Implementation Sucks!

I signed up for Premier Support initially to be able to access tech support immediately.  There was never any problem with the support I received and it was extremely useful to access someone immediately.  You've now ammended that to a call back… Show more

26 comments · 9 years ago

280  Points
Open
Idea has been posted. Give it an upvote or downvote.

Salesforce Tech Support return calls to use Caller ID

I'm sure I'm not alone when I say that I get a few unknown phone calls from unknown 800, domestic or international numbers like telemarketers, political organizations, crazy Uncle Albert, etc.  I avoid most every inbound call that doesn't… Show more

3 comments · 9 years ago

330  Points
Closed - Low Activity
Closed - Low Activity

Salesforce Basic Support - TOO BASIC!

Every time that I call basic support I end up frustrated.  I normally research an issue thoroughly (search help, forums, and ideas in case it's a known issue) before giving them a call.  The agents seem like nice enough people but their product… Show more

10 comments · 11 years ago

110  Points
Closed - Low Activity
Closed - Low Activity

More Support from Salesforce Staff

We pay a lot of money monthly for this product and my request for help took over a week for someone to respond to.  And their reply didn't answer my question and their comment was to ask other users.  So we are working for each other and paying… Show more

6 comments · 11 years ago

150  Points
Closed - Low Activity
Closed - Low Activity

Improved Response Time from Basic Support

Need to improve wait/hold time when calling the basic support phone line. Once someone answers, they are always very helpful but the average time on hold seems to be increasing.

6 comments · 13 years ago

120  Points
Closed - Low Activity
Closed - Low Activity

Better Support Options when Calling Salesforce Support

When I call Salesforce support I am already annoyed by the time I reach the Support Rep because I have had to listen to a million options that do not apply to me. I would like Salesforce to reconsider their phone menu and limit it to maybe (3)… Show more

2 comments · 12 years ago

190  Points
Closed - Low Activity
Closed - Low Activity

Response time: 2 hours

Yes, it's an idea :) If and when :( we get a message within 2 hours by a support rep, the message is nothing but a template. It takes a very long time to receive a response by reps. Please, give us a true response within 2 hours and comply with… Show more

2 comments · 11 years ago

1 to 10 of 13 | Next