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Dynamic Forms for Case Standard Object

This idea was created to track feedback and progress about enabling Dynamic Forms for the Case standard object. This is a continuation of the work that was started based on one of the top IdeaExchange ideas: "Dependent page layouts - data rules… Show more

75 comments · 8 months ago

180  Points
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Mail body display size to be scaled manually

We have some problems with the email window when in a case we got large emails to be reviewed by our agents. They want to be able to expand the display area where the mail body is displayed, so they can read more content of the email without… Show more

0 comments · 2 years ago

160  Points
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Case open email tracking

Currently email tracking in both Lightning Experience and Salesforce Classic doesn’t apply to emails sent from Cases or emails that use Email-to-Case.Can we enable email tracking on emails sent from cases? This will allow service to track the opening… Show more

1 comment · 11 months ago

7,870  Points
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Make Milestone fields available in Case List Views so cases can be prioritized.

The Remaining Time and Target Completion Date fields for milestones needs to be available in the the case list view to be available as columns so support personnel can prioritize which cases to work on first.  The Entitlement Best Practices document… Show more

182 comments · 9 years ago

1,560  Points
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'Reject Email From' in Email-to-Case

In email-to-case today, there's a setting on each routing to specify addresses that you want to accept mail from.There should be an option to reject email from specific addresses, for instance in cases where a publicly available address is being… Show more

26 comments · 10 years ago

250  Points
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Time Remaining (Days) from Case Milestones should be an available in reports

Currently the platform does 'not' allow one to pull ' Time Remaining (Days)' or Time Remaining (Hour:Min) value as a filter field in report (Cases with Milestones included and Custom field search too). Imagine a manager who wants to… Show more

1 comment · 1 year ago

180  Points
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Business Hours Age also in Days

We enabled the Case Duration/Age in Business Hours feature. The Business Hours Age field works great in reports. However, we would also like the capability to see this information in Days. So, we would like this field added by Salesforce or, at the… Show more

3 comments · 2 years ago

18,160  Points
In Development
Under active development by Salesforce. No commitment or firm timelines on delivery.

Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

104 comments · 14 years ago

4,900  Points
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Checkbox default off for Send Notification Email for Custom Object record in LEX

When changing the Owner of a Custom Object, we wish to have feature implemented to set  'Send Notification Email' checkbox to default OFF or unchecked for  Custom Object records in Lightning Experience. The feature is default “unchecked” in… Show more

78 comments · 3 years ago

21,310  Points
In Development
Under active development by Salesforce. No commitment or firm timelines on delivery.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

238 comments · 14 years ago

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