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Dynamic Forms for Case Standard Object

This idea was created to track feedback and progress about enabling Dynamic Forms for the Case standard object. This is a continuation of the work that was started based on one of the top IdeaExchange ideas: "Dependent page layouts - data rules… Show more

48 comments · 5 months ago

6,300  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

112 comments · 2 years ago

1,770  Points
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Email-To-Case Threading Behavior Update

Retain RefID and/or Thread ID for Email Threading!  We utilize workflow and process builder to send emails related to case records, responses to these emails will not attach to the originating case record because the RefID/Thread ID is no longer used… Show more

17 comments · 8 months ago

7,240  Points
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Allow to respond to emails without email history thread in Lightning

In Classis, you have the option to reply to an email and include the past email sent or to click on Send Email and start off with a new email in the Case object.In Lightning, when you click on Send Email, it automatically populates the information… Show more

113 comments · 2 years ago

15,080  Points
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Email Signature Images as attachments

Please make it so that the logos and images on email signatures do not show up as email attachments. Whenever someone says they have attached images to an email, I have to go through more than 20 images sometimes just to find the image that they are… Show more

202 comments · 5 years ago

2,460  Points
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Automatically set a CC email address for Case emails

When reply to an email or sending a new email for a Case I would like to have the ability to automatically have the CC field populated with an email address of my choice.I would prefer if setting this up was part of setting up Cases (Setup -… Show more

40 comments · 10 years ago

23,770  Points
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Close Case button/page in Lightning Experience

In classic mode, the "Close Case" button takes you to a special "close case page." The status on this close case page only display close statuses. It also can have separate fields that are required and only visible on the close… Show more

428 comments · 4 years ago

1,550  Points
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Entitlement Templates in Lightning as a related list

Currently we can only see Entitlement templates in Classic as a related item to the Products.We have to do a bulk upload of over 500 products to add their entitlements and the only way is doing 1 by 1 through Classic!What a time waister!Please make… Show more

12 comments · 1 year ago

5,100  Points
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Resize Email Message Pane when Emailing Customers in Lightning

Salesforce Classic allows users to resize the message pane when emailing customers from a case from a case feed view: https://help.salesforce.com/articleView?id=case_interaction_sending_email.htm&type=5 TIP Click and drag  in the bottom right… Show more

20 comments · 2 years ago

380  Points
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Hide duplicate attachments on Cases

Salesforce recently introduced a new feature to allow Agents to send an email with the attachments linked to the Case, see screenshot below. Then, these attachments are displayed as well as email attachments into Case Attachment component, providing… Show more

4 comments · 1 year ago

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