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690  Points
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Filter by Assigned Queues in Omni Supervisor

When using Omni Supervisor, on the Agents tab, All Agents, you cannot sort by the Assigned Queues Column. This would be extremely helpful in determining in one view what agents are available for that queue, what their capacities are, as well as their… Show more

13 comments · 1 year ago

18,440  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

218 comments · 13 years ago

21,420  Points
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Close Case button/page in Lightning Experience

In classic mode, the "Close Case" button takes you to a special "close case page." The status on this close case page only display close statuses. It also can have separate fields that are required and only visible on the close… Show more

406 comments · 4 years ago

3,610  Points
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Checkbox default off for Send Notification Email for Custom Object record in LEX

When changing the Owner of a Custom Object, we wish to have feature implemented to set  'Send Notification Email' checkbox to default OFF or unchecked for  Custom Object records in Lightning Experience. The feature is default “unchecked” in… Show more

47 comments · 2 years ago

90  Points
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Disable "follow, retweet, comment, etc." on Social Post

Allow admins to disable "follow, retweet, comment, etc." on Social Post. By default, users currently have access to do this. We would like to be able to disable it for certain profiles so that our user don't accidentally click these… Show more

1 comment · 7 months ago

14,330  Points
Up for Prioritization
Up for Prioritization

Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

98 comments · 13 years ago

3,190  Points
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View Number of Followers of Record in Lightning in Chatter Feed

Hi Salesforce Community, As we can see number of followers of record with image in Classic on Chatter feed , we should have this feater in Lightining. In Classic it looks like this : Please vote for this idea if you would like to have this… Show more

8 comments · 3 years ago

2,540  Points
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Show data categories in Knowledge list views

Currently data categories can’t be shown in Knowledge list views, which means there is no way to browse knowledge articles based on their categories. This was a feature we had in Classic Knowledge and is now a problem since migrating to LightningIt… Show more

45 comments · 2 years ago

5,110  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

96 comments · 2 years ago

810  Points
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Make Omni-Channel available for Salesforce1/Future Lightning Mobile app

Omni-Channel looks great but a large customer of mine would not be able to use it today.  All of their agents (in the thousands) will be mobile handling cases (and a custom Work object) on their mobile device with Salesforce1. Many of the features… Show more

9 comments · 5 years ago

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