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270  Points
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End Session via apex code or Process Builder

Currently the only way to end a Message Session is on the list view, and "Configure Messaging" permission is required. It should be possible to end a Message Session systematically through Apex Code and Process Builder. This is… Show more

1 comment · 9 months ago

22,280  Points
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Close Case button/page in Lightning Experience

In classic mode, the "Close Case" button takes you to a special "close case page." The status on this close case page only display close statuses. It also can have separate fields that are required and only visible on the close… Show more

416 comments · 4 years ago

12,350  Points
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Email Signature Images as attachments

Please make it so that the logos and images on email signatures do not show up as email attachments. Whenever someone says they have attached images to an email, I have to go through more than 20 images sometimes just to find the image that they are… Show more

175 comments · 5 years ago

8,290  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

92 comments · 3 years ago

3,910  Points
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Checkbox default off for Send Notification Email for Custom Object record in LEX

When changing the Owner of a Custom Object, we wish to have feature implemented to set  'Send Notification Email' checkbox to default OFF or unchecked for  Custom Object records in Lightning Experience. The feature is default “unchecked” in… Show more

51 comments · 2 years ago

330  Points
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Einstein ChatBot File transfer between Bot and Customer

Einstein ChatBot File transfer between Bot and CustomerCurrently we have "File transfer" facility between Agent and Customer, by transferring chat from Einstein bot to Agent (using - Transfer to agent) and then Agent would request Customer… Show more

6 comments · 1 year ago

2,730  Points
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Printable view button does not appear in Knowledge Lightning

With the Spring 19 release, the Printable View button was released for Lightning. However, though this button appears available to add on the page layout for Articles, the button does not appear on the page. Please allow the Printable View button to… Show more

53 comments · 1 year ago

14,840  Points
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Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

99 comments · 14 years ago

19,240  Points
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Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

221 comments · 13 years ago

5,530  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

103 comments · 2 years ago

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