Ideas - Salesforce Trailblazer Community
Trailblazer Community
Post an Idea
15,860  Points
Open
Idea has been posted. Give it an upvote or downvote.

Dynamic Forms for Case Standard Object

This idea was created to track feedback and progress about enabling Dynamic Forms for the Case standard object. This is a continuation of the work that was started based on one of the top IdeaExchange ideas: "Dependent page layouts - data rules… Show more

75 comments · 8 months ago

100  Points
Open
Idea has been posted. Give it an upvote or downvote.

Omni Supervisor, Agent Timeline "Day" default value as "Today" (i/o "Yesterday")

In Omni Supervisor, I want that in Agent Timeline, the default value for "Day" is set to today's date, not yesterday's date.So that I can move between currently live agents and see what work they have done for today, and not having… Show more

1 comment · 1 day ago

180  Points
Open
Idea has been posted. Give it an upvote or downvote.

Mail body display size to be scaled manually

We have some problems with the email window when in a case we got large emails to be reviewed by our agents. They want to be able to expand the display area where the mail body is displayed, so they can read more content of the email without… Show more

0 comments · 2 years ago

10,950  Points
Open - On Roadmap
Open - On Roadmap

Allow Live Agent to also transfer file to customer

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help… Show more

201 comments · 7 years ago

160  Points
Open
Idea has been posted. Give it an upvote or downvote.

Case open email tracking

Currently email tracking in both Lightning Experience and Salesforce Classic doesn’t apply to emails sent from Cases or emails that use Email-to-Case.Can we enable email tracking on emails sent from cases? This will allow service to track the opening… Show more

1 comment · 11 months ago

1,460  Points
Open
Idea has been posted. Give it an upvote or downvote.

Make Omni-Channel available for Salesforce1/Future Lightning Mobile app

Omni-Channel looks great but a large customer of mine would not be able to use it today.  All of their agents (in the thousands) will be mobile handling cases (and a custom Work object) on their mobile device with Salesforce1.Many of the features of… Show more

22 comments · 6 years ago

7,870  Points
Open
Idea has been posted. Give it an upvote or downvote.

Make Milestone fields available in Case List Views so cases can be prioritized.

The Remaining Time and Target Completion Date fields for milestones needs to be available in the the case list view to be available as columns so support personnel can prioritize which cases to work on first.  The Entitlement Best Practices document… Show more

182 comments · 9 years ago

1,520  Points
Open
Idea has been posted. Give it an upvote or downvote.

Remove Article URL/Title from Community Layout

Upon making the switch from Classic Knowledge to Lightning Knowledge, we noticed that the article Title and URL fields are visible when a user is viewing the article within the community. Because the Title and URL fields are required on all page… Show more

16 comments · 2 years ago

40  Points
Open
Idea has been posted. Give it an upvote or downvote.

Ability to customize suggested article results layout

When the suggested article functionality is enabled, results show the article name and summary. It is much better if you have an option to select which fields you want to be visible in the suggested article results layout.

0 comments · 1 day ago

1,560  Points
Open
Idea has been posted. Give it an upvote or downvote.

'Reject Email From' in Email-to-Case

In email-to-case today, there's a setting on each routing to specify addresses that you want to accept mail from.There should be an option to reject email from specific addresses, for instance in cases where a publicly available address is being… Show more

26 comments · 10 years ago

1 to 10 of 500 | Next