Ability to edit automatically synced events with Einstein Activity Capture

When events are automatically imported to Salesforce via Einstein Activity Sync, it is impossible to edit anything about those events in Salesforce. This becomes an issue when trying to categorize and update automatically synced events based on… Show more

13 comments · 3 years ago

Inbox IQ - Templates don't allow for attachments

We recently started adopting Inbox IQ for some of our users.  One of the main features we wanted to use was the ability to insert Salesforce templates into an Outlook email.  After configuring a series of templates, I found that attachments were not… Show more

14 comments · 4 years ago

Make the Salesforce Gmail Integration Compatible with Safari & Firefox

The Salesforce Gmail Extension is only compatible with the Chrome web browser. Many users prefer Safari or Firefox as their browser of choice.  Show more

14 comments · 2 years ago

Salesforce Inbox Availability Date Format

When selecting availability using Salesforce inbox the date format is returned in the American date format of MM/DD.This causes confusion for my clients as we operate with a date format of DD/MM. It would be good to have a setting within Salesforce… Show more

3 comments · 2 years ago

Send Engage Email Templates from Salesforce Inbox

Users can access Salesforce Email Templates from Salesforce Inbox, but not Send Engage Email Templates. It would be helpful to create a Send Engage Email Template section in Salesforce Inbox for users to Send Engage directly from Outlook. 

0 comments · 1 month ago

Access AWS for Einstein Activity Capture Data

When using Einstein Activity Capture (EAC) you are unable to use Task & Events reporting in Salesforce and are instead reliant on the Analytics Studio/Tableau CRM Reporting. It would help if Admins could access their EAC data in AWS so that they… Show more

0 comments · 1 month ago

Update timezone to recipient's timezone for Availability shared

I use Salesforce IQ a lot and love the Insert Avalibility feature which helps me share my availability with the customers. I have recently come to know that the availibility timezone shared do not update per the recipient's time zone. I think it… Show more

6 comments · 4 years ago

Change date format in Inbox outlook

I would like to have the option of changing the date format when sending out "availability" meetings such as several meetings suggestions at once.  Now i have the month first and the date "8/30".  I would like to have the option… Show more

1 comment · 2 years ago

Ability to also add Inbox Email Attachment to Salesforce Object Files area

Part of this idea was delivered, but part was not. We are currently able to keep attachments related on logged emails with the email, but it would be amazing if we could also choose to house the email attachment in the object's Files area. For… Show more

3 comments · 1 year ago

Relate emails to multiple records with Salesforce and SF Inbox for Gmail

It would be great to have the ability to relate emails and events to a contact's "Related Accounts" using Salesforce Inbox for Gmail.  In an effort to eliminate duplicate records and have accurate reporting, we have "Related… Show more

4 comments · 2 years ago