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80  Points
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SFS/FSL Un-schedule doesn't respect status transitions or pinned statuses

In Salesforce Field Service, the standard un-schedule action from the dispatch console doesn't respect status transitions or pinnned/unmovable statuses that have been defined in your Field Service Admin setup.Based on this it is possible and… Show more

0 comments · 5 days ago

170  Points
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Download PDF attachments directly by right-clicking and selecting "Save Link As"

Download PDF attachments directly by right-clicking and selecting "Save Link As" in Salesforce Lightning. Right now, when I try this, nothing happens. In order to download a PDF attachment, I have to left-click to open the document in a new… Show more

1 comment · 9 months ago

960  Points
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Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays.Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

7 comments · 1 year ago

110  Points
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FSL Gantt Reflects Actual Start/End Times

It would be nice to have an option to have the bars on the FSL gantt reflect the actual start and actual end time for in progress or completed appointments. Current behavior is that the gantt bars will always show scheduled start and scheduled end,… Show more

3 comments · 7 months ago

20  Points
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Allow Emergency Scheduling to schedule to resources in a crew

Hi everyone, I found that the Emergency Scheduling chatter action in Salesforce Field Service does not consider resouces that are a crew member as a valid scheduling option. Consider the use-case where all resources are in fixed 2-person groups, but… Show more

0 comments · 19 days ago

60  Points
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FSL Snap-in Flows should Locale Settings

FSL Snap-in Flows should honor Locale Settings so that the date format will not confuse the users.

1 comment · 1 month ago

70  Points
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Allow Service Appointments to be excluded from Resource Efficiency calculation

Use case: Some technicians are faster than others when it comes to installation work. The scheduling engine can take this into consideration using Resource Efficiency. But repair appointments are by nature much more unpredicable and we want all… Show more

0 comments · 1 month ago

10  Points
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Idea has been posted. Give it an upvote or downvote.

Change date format in Communities

When clients are booking appointments through our portal, the dates are formatted like this: 12/10/2020 This is 10th December 2020, but is displaying as a US date, which is very confusing for clients and agents as they may think they are booking for… Show more

0 comments · 19 days ago

10  Points
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Idea has been posted. Give it an upvote or downvote.

Change date format in Community Portal

When clients are booking appointments through our portal, the dates are formatted like this: 09/11/2020 This is 11th September 2020, but is displaying as a US date, which is very confusing for clients and agents as they may think they are booking for… Show more

0 comments · 20 days ago

10  Points
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Idea has been posted. Give it an upvote or downvote.

Change default colors of the Gantt Palette

For our client we would need to be able to change the default Gantt palette by a custom one. This has 2 reasons The Palette is always reset to the default one when the Field Service Gantt view is refreshed or the session is closed and reopened again… Show more

0 comments · 21 days ago

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