Fix the bug where multi-day service appointments can't be used with complex work

https://help.salesforce.com/articleView?id=sf.pfs_multiday_considerations.htm&type=5As seen here, the combination of multi-day scheduling and complex work is not supported because end times are not set.  I don't see why this is a limitation. … Show more

0 comments · 1 month ago

Resolve the limitations preventing multiple service resources on 1 appointment

https://help.salesforce.com/articleView?id=000317529&type=1&mode=1As seen in this article, only the first service resource on a service appoinment is recognized by the dispatch console, and notified.  This is a massive limitation that… Show more

1 comment · 1 month ago

Not calculate the time travel in Service Appointments in Field Service Gantt

If we want to show the address of the service appointment to the assigned agent throw the Field Service Mobile App, the "Address" field of the service appointment needs to be set. If we set that address, once we assign the service to an… Show more

0 comments · 1 year ago

Reserve Time on the Schedule for Certain Work

It would be be excellent if we had the ability to reserve capacity for certain types of work in SFS. A use case would be the ability to reserve at least 20% of the capacity for a Territory for Emergency work. This would need to be respected by… Show more

0 comments · 14 days ago

Field Service Lightning Master files not Migrated to Partial Copy Sandbox

When I refresh my Partial Sandbox I want to migrate the FSL master files like Service Territories, Service Resources, Operating Hours, Work Types, Scheduling Policies. These files have the contents erased in the Partial Sandbox when it is refreshed.… Show more

4 comments · 1 year ago

"Printable View" button for list views of Field Service Lightning objects

For some reason, the printable view option is available for the most of standard objects of Sales and Support clouds (as well as for all custom objects of the Platform), but not for the standard objects of the Field Service Lightning cloud (WorkOrder… Show more

0 comments · 13 days ago

Create Service Report from Work order list view

It would be nice if you could create multiple service reports from the work order list view.

0 comments · 14 days ago

Multiple time slots to show in the Get Candidates Quick action per day

We are unable to view all the available slots for a particular candidate for a day to book a job. Currently only the earliest available slot is visible in the Get candidates quick action.

5 comments · 2 years ago

Make Recurring Holiday's Work

Under Setup, Comapny Setup, Holidays, we are able to setup recurring Holiday's however not all Holiday's setup for recurring advance to the next date. They only display for the first ocurrance and not future occurances. I'm starting this… Show more

1 comment · 8 months ago

Lightning Scheduler Appointment Topic display order

We need an out of the box configuration to control the way the topics are displayed. Right now they are displayed alphabetically. 

0 comments · 21 days ago