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270  Points
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Highlight resource availabilities in colors based on assigned shift on Gantt.

As part of Winter'21 release, the "Schedule View within the Display As button"  displays a categorized representation of shifts assigned to a resource based on the job profile defined on the shift.Currently a resource's… Show more

0 comments · 3 days ago

40  Points
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"Create Crew" - UI Enhancements

The OOTB Crew Creation UI has number of limitations. It will be good to have them addressed so that we can configure additional options via fieldsets kind of feature. We end up creating a custom UI and Significant code to do this.While creating a… Show more

0 comments · 2 days ago

30  Points
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Option to sort & filter service crews on field service crew management tool

To set up crews in salesforce field service, the managed package includes the service crew management tool to create service crews and/ or update service crew membership.Currently it's not possible to sort the existing crews or to set filter… Show more

0 comments · 2 days ago

90  Points
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SFS/FSL Un-schedule doesn't respect status transitions or pinned statuses

In Salesforce Field Service, the standard un-schedule action from the dispatch console doesn't respect status transitions or pinnned/unmovable statuses that have been defined in your Field Service Admin setup.Based on this it is possible and… Show more

0 comments · 13 days ago

10  Points
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Time option in Scheduled Action in Process Builder

When we go to Scheduled actions in Process builder, we should have options to select Time like 9, 10,11,12 and so on. We have hours and days, but if time option is there, it's easy to set the time for the particular action.

0 comments · 11 hours ago

300  Points
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Lookup filters in FSL Mobile App

It would be nice to have support for lookup filters in the FSL mobile application so that we could limit the results returned to technicians when they are in the field. Couple potential use cases are listed below: Only show active Entitlements so… Show more

2 comments · 7 months ago

980  Points
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Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays.Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

8 comments · 1 year ago

30  Points
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Allow Emergency Scheduling to schedule to resources in a crew

Hi everyone, I found that the Emergency Scheduling chatter action in Salesforce Field Service does not consider resouces that are a crew member as a valid scheduling option. Consider the use-case where all resources are in fixed 2-person groups, but… Show more

0 comments · 27 days ago

30  Points
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Idea has been posted. Give it an upvote or downvote.

Lighting Contacts: Unable to remove "Add to Campaign" button

On Contact related list the "Add to Campaign" button is showing on Lightning and works fine in classic. Even though I have disabled this button from the page layout related list buttons. This creates confusion among Users and gives bad user… Show more

0 comments · 4 months ago

40  Points
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Set the Order of Service Resources and Territories on the Gantt

The ability, as an Admin, to set/influence the order that Resources appear within a Service Territory.  Seperate from exisitng ordering filters [Active, Name] some Users want to have a definite order in which Resources appear.  This is the case where… Show more

0 comments · 1 year ago

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