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720  Points
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Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays. Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

6 comments · 1 year ago

100  Points
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Field Service Lightning: Service Report Template migration

Field Service Lightning: Service Report Template should be able to migrate by using change set/ant

3 comments · 1 year ago

100  Points
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Liveraging capabilities of Shift Management to create recurring absences

We are seeing many requirements to manage Recurring Absences in FSL (creation, updating, deletion). Classic example of recurring absense is holidays, periodic training or recurrent office work. Managing absenses on individual basis is a time… Show more

1 comment · 11 days ago

10  Points
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Display the company of the Lead on a Task in Lightning.

Display the company of the Lead on a Task in Lightning just like in Classic.  On a task, both lead and company name appear in Classic, but only lead name appears in Lightning, making it difficult to know which company you are calling on in Lightning.… Show more

1 comment · 2 days ago

680  Points
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FSL - Read Only Dispatch Console

For FSL Dispatch Console, there isn't currently a read-only option.   Custom Permissions can be used to manage somewhat Dispatch Console functionality, but this does not allow for full read-only access.  Additional FSL Dispatcher License is… Show more

8 comments · 1 year ago

240  Points
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Field Service Lightning - Resource Absence Should have "All Day Event" Field

Resource Absence is synced to Salesforce Event and "isAllDayEvent" is a commonly used feature on the Salesforce Event.   Currently, we have to customize ResourceAbsence to allow all Day Event concept.  This should be standard on… Show more

1 comment · 11 months ago

510  Points
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Field Service Lightning - Allow Service Appointment Adjustment from Gantt

Dispatch Console Gantt view should allow for drag extension/compression of Service Appointments.  Many organizations will run a looser scheduling model where dispatched Service Appointments are more provisional than set in stone, including in their… Show more

3 comments · 1 year ago

340  Points
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FSL Mobile App - Provide more icons next to service appointments on list view

In the FSL mobile app, it would be very helpful to technicians out in the field if each service appointment showing on the list assgined to them had a specific icon for each status.  It would be much easier for them to quickly visualize the list. … Show more

4 comments · 1 year ago

410  Points
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Sort Service Appointment Candidates by Score

After selecting a Service Appointment and choosing 'Get Candidates', the resulting list of Service Resources is sorted alphabetically, not by their grade for the Service Appointment. A dispatcher should be able to sort this list by grade… Show more

4 comments · 1 year ago

480  Points
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FSL - Create Work Order Line Items from Template

It seems to be a common use case to have Work Order with multiple lines representing stages of the job. This can be anything like: steps by step instructions, stages of a bigger work etc. Often the list of lines is applicable to every Work Order… Show more

5 comments · 1 year ago

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