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250  Points
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FSL Gantt Reflects Actual Start/End Times

It would be nice to have an option to have the bars on the FSL gantt reflect the actual start and actual end time for in progress or completed appointments. Current behavior is that the gantt bars will always show scheduled start and scheduled end,… Show more

7 comments · 1 year ago

40  Points
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show shifts in Gantt

With Shift management shifts are created for engineer. With this we put engineers on dedicated 'work-type' related shifts, ie 'urgent breakdown'-shift.The disptacher is not able to take this into account when scheduling a job. The… Show more

1 comment · 3 days ago

170  Points
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Different Audio Notifications Specific to Each Notification - FSL Mobile User

Due to Distracted Driving laws, I propose the FSL Mobile App have multiple audio alerts, specific to each notification.  Since our FSL Mobile user is primarily driving, different audible notifications would be ideal so the user can identify the type… Show more

0 comments · 20 days ago

110  Points
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Ability to Edit Opportunity Splits in Mobile App

We absolutley need the ability to edit and creae splits in the mobile app.  My sales reps spend most of their time on the road and do not carry their laptops with them,.  They only have one day a week as office days.  This is very disappointing that… Show more

3 comments · 2 years ago

10  Points
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Dynamic Create Service Report Button in Field Service Lightning Mobile App.

There should be a provision to make the "Create Service Report" button show and hide dynamically based on condition in FSL Mobile App.This scenario comes if the field agent has not filled/updated the checklist and generated the report and… Show more

0 comments · 1 day ago

310  Points
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Field Service Lightning: Service Tool Management System

Current Issue: There is no OOB object for Service Equipment/Tools that are carried by a Service Resource. Example of calibrated service tool. This would be a Service Tool assigned to a Location, Service Resource or potentially Service Crew.The… Show more

0 comments · 2 years ago

20  Points
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Resource Availability Based on Territory Operating Hours

We would like to suggest enabling the ability to view a Service Resource available time slots for appointment booking, based on the service territory's operating hours (NOT the default operating hours in Field Service Settings). Our goal is to… Show more

0 comments · 4 days ago

80  Points
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Work Order Line Item Tab

We are missing WOLI as a tab. It will be good to have them as tabs so that users can do list views and bulk updates.

3 comments · 7 months ago

620  Points
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Service Appointment History Tracking Reports

Is there a Service Appointment History tracking report in the pipeline for anytime soon?I understand that you can use custom report types to create Service Appointment reporting but there is no functionality to create a cusom History Tracking report… Show more

13 comments · 1 year ago

70  Points
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FSL Mobile: Ability to access iOS device's time zone from flow

It would be great if one could access the iOS device's current time zone from a flow. Work related to one time sheet can take place in multiple time zones. This makes it necessary for us to collect the time zone on time sheet item level. Show more

1 comment · 1 year ago

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