Alex Tillman - 1 year ago
I agree this is ridiculous. Not being able to simply view the material in a browser tab is a bad user experience, intrusive (Doesn't let teh user decide if they want to save it or not) and actually looks kind of like a virus (since most PDFs today are viewable online). This is kind of nuts, having to beg for something that has been standard across the web for years.
Michael Cole - 1 year ago
What I ended up doing is to convert my whitepaper to letter size HTML. I actually used the email template builder to create the document, using my branded templates. Tweaked the size and did some creative copyfitting. I then copied the source HTML information and created a new landing page, no form, and pasted the HTML into the editor there. No extra clicking now. Prospect clicks a link in an email; it opens the whitepaper in their browser. I already have their email address. I don't want to hound them or make them jump through hoops. I will use the same landing page for later integration with our website, where visitors will need to supply their email address on a form to open the whitepaper. This solution works well if the information can be contained on one page. You can still create a longer file, but it will be running, rather than a PDF paged document. It would sure be nice to get longer documents to open in a new tab for PDFs, though. Lets hope they make this a priority.
Beau Daum - 1 year ago
I agree that this functionality needs to be enabled ASAP. It's hard enough to get prospects to click on the link in the email that is sent to them. We are very disappointed that our prospects have to take the extra step to open the downloaded file, which was not the case with Act-On, who we recently moved from.
Michael Cole - 1 year ago
This is a valuable asset. As it is, when we market to someone, they have to open an email, click on a link to get them to a landing page for access to a PDF. They have to fill out a form, click submit, then they get a thank you page with ANOTHER link to send them to the PDF, but it downloads, doesn't display. I don't know about anyone else's market audience, but our docs and healthcare execs are NOT going to jump through that many hoops just to read a whitepaper.
Click a link in an email, confirm an email address, submit and BAM whitepaper on your screen. That is the goal.
Let's get this feature implemented ASAP. Thanks.
Brittany Gurr - 1 year ago
This is critical for us to get created - Many of our customers and leads are security concerned, and the fact the document downloads without them being able to view what they are about to download is a bad user experience and we are hearing complaints about it often. We switched from Hubspot to Pardot and were used to Hubspot allowing a PDF file to be hosted online for viewing before deciding to download. This was never complained about, and is a big selling point to Hubspot over Pardot for companies like ours (makes us reevaluate Pardot and Hubspot).