Jennifer Sacks - 1 year ago
Hi all - since our last round of piloting the IdeaExchange Prioritization concept in January, we've received a lot of great feedback from the community on the exercise. We're excited to get to pilot another round with you to prioritize features for Spring '20 and beyond. Access the latest prioritization survey between May 20 and June 2 and learn about what we've changed in this round in my post in the IdeaExchange Reimagined Chatter group: https://sfdc.co/PrioritizeIdeas
Matt Smith - 2 years ago
Well done @SteveMo, truly a giant among Trailblazers, and to all the other hard-grafters out there pushing this idea over the line.
Learnt about the changes after a webinar earlier in the year and managed to get my votes in, but had been out of the SF loop for 9 months before that so have only just read this thread, seen the DF video etc. and thus realised the magnitude of what you are all achieving together.
I am back in the Community full-time now (albeit under a different username since my previous Company politely declined me access to my old account, spoilsports), so have joined the relevant groups to do my part in making a success of this much needed paradigm shift.
I must say I did miss the SF community whilst I was away... :-)
Our road to reimagining the IdeaExchange continues with another pilot round of prioritizing our product roadmap. At Dreamforce, we gave those of you in the True to the Core session a chance to prioritize features for Summer '19. With this planning cycle, we're asking all of our community to spend a few minutes in the next two weeks (Jan. 21 - Feb. 3) to prioritize features for Winter '20 and beyond.
Access the prioritization survey, a prioritization guide, and more information about the IdeaExchange Prioritization concept in the community group: https://sfdc.co/IDXrGroup
Also, for general information about the IdeaExchange and the work ahead to reimagine it, visit https://www.salesforce.com/campaign/ideaexchange/
The hits just keep on coming! The latest song:
Subject: ATTENTION: Turn on Lightning Experience Critical Update Coming in 2019
As a Salesforce admin, we are notifying you we will turn on Lightning Experience for your org in 2019. Lightning Experience is the new and enhanced Salesforce user experience.
...the rest of which is this:
The efforts have gone from wooing admins to coercing users (forcing both is any day now, I imagine?), so maybe a lot more work on this first:
...and less effort twisting arms that would willingly go, if only Salesforce had listened in the decade prior and can prioritize customer needs before pulling stunts like this? Moving to Lightning is not a "critical update" and "Classic reimagined" is a euphemism for how little Salesforce cared, if not cares, about existing customers vs. growth at any cost.
So many ideas ignored for so utterly long during Classic; so many newer ones already years old for Lightning. Now, before they even have a real, working, Idea Exchange and as they only start to take it seriously, this is what gets delivered as "critical"?
Ugh. Clearly, very little has changed at Salesforce, but I just added a new Permission Set...
I simply clicked a link (or links) in email to an(y) idea(s) and while all the rest looked normal, this immediate idea looked different and my avatar had no name, but showed me with that weird serial # string that was a link that took me to a page that showed my recent posts. Not everyone's name had a serial # string instead but everyone listed had a link (see the bottom of that screenshot - I can see it a bit better if I zoom my browser window view) that took me to their last handful of comments, just like my own. While I have not seen an idea present with that UI again since, the profile from same still loads if you click my string/serial sign-off to the report and again in my recent reply to Brad Mampe. Let me know if you prefer me to email that screenshot or of the current view when I click my profile string.
It was only happening to this idea and then within 24 hours, give or take, it was back to this current normal/old view.
I wish I could tell you why just this idea or how else I came across it, but it was nothing out of the ordinary of what I usually do when reviewing the emails of comments from various ideas - I tend to log in using the "Upvote" button as a quick clickable default if I'm not already logged-in. Perhaps logging-in at that particular time was the trigger? I've logged-in plenty since then, but have not seen that UI on this or any other idea except that one on/at that particular day/time.
@matthew kozak - it's really hard to see the screenshot you attached to your post about a different UI experience, but it looks like you accidentally slipped into the backend view (i.e. what Ideas looks like in the org that supports IDX). Can you send me reproduction steps? It's a bug not an intentional UI change.
First, thank you for your feedback throughout 2018 on how we can create a more transparent and actionable IdeaExchange experience. The IdeaExchange was born out of the recognition that our products become stronger and more valuable to you when you help shape them. The new IdeaExchange will be no exception. So far you've helped us:
1. Identify the challenges with the current IdeaExchange and how it hasn't scaled with the growth of our products and community.
2. Test out a new concept during Dreamforce in the True to the Core session, where you provided direction to our product managers on what features should be prioritized in upcoming product releases.
3. Refine our initial design concepts for the new IdeaExchange and product planning process.
We have a lot of work we're excited about in 2019, but we can't do it without you. We'll continue to need you to test out concepts and help us build the new IdeaExchange together. To support this, we've launched two new resources:
1. An overview of the IdeaExchange Reimagined effort, including a recording of the True to the Core '18 session keynote.
2. A Trailblazer Community group, IdeaExchange Reimagined. Here, we'll share program and IDXr roadshow info, provide a space to continue the dialogue, and solicit your participation in upcoming product planning windows. Please join the group to receive the latest updates.
The IdeaExchange team and I look forward to working with you online and in person throughout 2019 to build a new IdeaExchange experience for us of all to debut together at Dreamforce '19. Let's do this!
Thanks Matthew. I personally feel much better now. I've become a member of the Idea Exchange Community Group and am following RoadtoIDXr. I just watched the Dreamforce video about the New IDX process and the bit about putting "community planning" at the front of the product planning, development and release is great. Looking forward to this now!
I hope we can "spend" multiple votes on one idea too!
@Scott Molinari @Alexis Kasperavičius
After my recent back and forth with Brad (perhaps just a coincidence?) and similar complaints of not hearing anything (especially as a volunteer for the "remote advisory board"), I received this email late yesterday:
As 2019 kicks off, the team and I have been reflecting on what a year 2018 was and how grateful we are to have more than 200 of you reimagining the IdeaExchange with us as part of our Customer Advisory Board. Many of you helped us test feature voting at True to the Core during Dreamforce, provided valuable input during our initial design workshops, and continue to send us your thoughts about your vision for a new IdeaExchange experience.
A few weeks ago, we tapped some of you to review design concepts for the new IdeaExchange and are already working in your feedback. We're excited to share even more with you and the rest of the Ohana. To do so and keep the dialogue going, we've launched a new IdeaExchange Community group in addition to an overview page on the Salesforce website. Please take a moment to join the group so you'll get the latest info, including when the next cycle of community planning starts (hint: late January).
Thank you for your continued energy and support in helping us find the best ways to make sure your voice shapes our product roadmap. On behalf of the entire IdeaExchange team, I wish you a Happy New Year and look forward to connecting with you more in 2019!
Sr. Director, Customer & Market Insights
The video is on the "overview page", so not in a total vacuum (and not really "Tweets" either, but Comments?), even if still a bit too soon for comedy (and not as soon as Louis C.K.'s soon, but...)
Maybe you two will get that email now too (did you "sign-up")?
I bounce between the idea that they're at least doing something (as compared to Steve Mo's last idea attempt and the now-laughable "delivered" results from '14 that make you wonder anew for the future, and aside from at least two other ideas about the Ideas mess in the last 2 years got nowhere) or that it's not nearly enough, so I happened to be in the mood for some levity at that particualr moment (and I expect to see a pic/report of the actual box o' cupcakes they send you in real life, @Andrea Wallace). YMMV, but I also clearly understand the (and still have my own) frustration (and doubts).
Time will tell.
Alexis Kasperavičius - 2 years ago
Countless ideas on the exchange that are decades old with no updates—after months of heartburn here—and the dev team spends their time emulating a Jimmy Kimmel bit about the heartburn? Hmm.
I'm sorry guys, maybe it's just me, but until someone takes the time to make & publish an action plan to address the issues with dates, more cartoon characters, Hawaiian words and late night fan videos makes it feel like no one is really taking it seriously.
"Pono e hoʻomaka i ka hana" is Hawaiian for "Need to start the work"
@Matthew Kozak - Thanks for sharing. That is amusing. Buuuutt.....
On my quote and the repy. If it's Carly's job, why isn't she (or someone) here giving at least bi-weekly updates to the status of where the Idea Exchange is heading? This idea could be THE root to tell the community what is giong on. Or in the True to the Core idea. Or in the True to the core community. Somewhere.....Geez.... It's like the "Social Company Salesforce" (remember that past slogan?) knows nothing about being social.
Instead, what we get is what was meant to be a humorful video, with the irony of it using the cynism displayed by customers to get a laugh. Some customers might voice their frustrations and vent them (like me) through such cynical satire, but someone that is truly frustrated and hasn't yet vented might see that video as a condescending brush off of their passion for the products and services their companies are paying a shit load of money to Salesforce for. I'll give the SF team the benefit of the doubt that they don't take that for granted.